--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Features and changes by product # Features and changes by product {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Review the new features and changes in this release by product. ## New products in Yokohama {#new-features-changes__section_ijs_5wf_j2b} The Yokohama release includes new products. Employee Service Management : * * [ServiceNow Add-in for Microsoft 365 release notes](https://servicenow-prod.fluidtopics.net/DTDlLIPqQkMxbwDPGs0J4Q "The ServiceNow Add-in for Microsoft 365 provides an extensible framework to invoke multi-department service workflows in ServiceNowEmployee Center embedded in Microsoft 365 apps. ServiceNow Add-in for Microsoft 365 is a new application in the Yokohama release.") {#new-features-changes__ul_mhc_zjh_zdc} Enterprise Architecture : [ServiceNow Otto for Enterprise Architecture (EA) release notes](https://servicenow-prod.fluidtopics.net/oOLRbMQjCX1hBnbby3mQdQ "The ServiceNow ServiceNow Otto for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. ServiceNow Otto for Enterprise Architecture (EA) is a new application in the Yokohama release.") Healthcare and Life Sciences : * [Care Team Operations for Biomed release notes](https://servicenow-prod.fluidtopics.net/VrTiD0ikkXXey0XqzUXzZA "The ServiceNow Care Team Operations for Biomed application contains case types to report and fulfill biomed issues as part of Healthcare Operations. Care Team Operations for Biomed is a new application in the Yokohama release.") * [Care Team Operations for Healthcare IT release notes](https://servicenow-prod.fluidtopics.net/HycCTe50q3xNxdmRUHFb0A "The ServiceNow Care Team Operations for Healthcare IT application contains case types to report and fulfill healthcare IT issues as part of Healthcare Operations. Care Team Operations for Healthcare IT is a new application in the Yokohama release.") * [Healthcare Operations Core release notes](https://servicenow-prod.fluidtopics.net/qU67QAlqoJD9qM4P3c4Zkg "The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations. Healthcare Operations Core is a new application in the Yokohama release.") {#new-features-changes__ul_rz2_5jh_zdc} HR Service Delivery : Intelligent Experiences : [Knowledge Graph release notes](https://servicenow-prod.fluidtopics.net/hFnKYNW6fPe6G4MtystIGg "The ServiceNow Knowledge Graph enables you to create and manage knowledge graph schema for the out of the box (OOTB) integrations for Virtual Agent. Knowledge Graph is a new Now Assist platform capability in the Yokohama release.") IT Operations Management : * [Service Observability release notes](https://servicenow-prod.fluidtopics.net/BICC4iEPCs_GWRHFWzv98w "The ServiceNow Service Observability application helps operations teams triage and manage incidents in a complex and distributed production system. Service Observability combines telemetry and platform insights from multiple observability tools into a single workflow in the Service Operations Workspace (SOW). Service Observability is a new application in the Yokohama release.") * [Synthetic monitoring release notes](https://servicenow-prod.fluidtopics.net/ZXivYYtzps27VM_LGRjODQ "The ServiceNow synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences. Synthetic monitoring is a new application in the Yokohama release.") {#new-features-changes__ul_iyz_ckh_zdc} Now Assist : * [AI Control Tower release notes](https://servicenow-prod.fluidtopics.net/Q_QwH0PWF6gRG5elrG6cTg "The ServiceNowAI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform along with associated governance business processes are available in this workspace.") * [Now Assist AI agents release notes](https://servicenow-prod.fluidtopics.net/1nefdb7a~E69VbtJF~wbOg "The ServiceNow Now Assist AI agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI agents is a new application in the Yokohama release.") {#new-features-changes__ul_ny3_bgf_p2c} ServiceNow AI Platform capabilities : Retail : [Retail Task Management Core release notes](https://servicenow-prod.fluidtopics.net/~YwE9DWnGZysM4QWhfm~_Q "The ServiceNow Retail Task Management Core application optimizes the planning, organizing, and assigning of tasks to staff in retail environments. Retail Task Management Core is a new application in the Yokohama release.") Telecommunications, Media, and Technology : [Strategic Portfolio Management for Telecom release notes](https://servicenow-prod.fluidtopics.net/279XeLmiWDMjZE5tmulZ~Q "The ServiceNow Strategic Portfolio Management for Telecom is a product that inherits all features of Strategic Portfolio Management with the addition of two templates for Fiber Rollout and 5G Projects. Strategic Portfolio Management for Telecommunications is a new application in the Yokohama release.") ## Updated features and products {#new-features-changes__section_kjs_5wf_j2b} Other products were changed and updated in the Yokohama release. For more information, refer to the release notes topics, which are organized by product area. * **[AI Experiences release notes](https://servicenow-prod.fluidtopics.net/AHL7mTRuARWHEhU8ttPKuQ)** AI Experiences has new and updated features in the Yokohama release. * **[API release notes](https://servicenow-prod.fluidtopics.net/VdrozCTArxJrr3iT54MC3Q)** ServiceNow® APIs let you build custom applications and experiences. APIs were enhanced and updated in the Yokohama release. * **[App development and low-code release notes](https://servicenow-prod.fluidtopics.net/6jQeXiZgl9WyMWEEF069WA)** The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Yokohama release. * **[Next Experience Components release notes](https://servicenow-prod.fluidtopics.net/Fqle7Kovya6JSQf~NVol9g)** The ServiceNow® Next Experience Components are the components used to build custom user interfaces. Next Experience Components was enhanced and updated in the Yokohama release. * **[Conversational Interfaces release notes](https://servicenow-prod.fluidtopics.net/dlBHMeuTCVeCqo8n6fDOjg)** Conversational Interfaces includes enhancements and changes in the Xanadu release. * **[Customer Service Management release notes](https://servicenow-prod.fluidtopics.net/5z9ZcDV5CYT5lEH5qqm6wQ)** The ServiceNow® Customer Service Management application has new and updated applications and features in the Yokohama release. * **[Employee Service Management release notes](https://servicenow-prod.fluidtopics.net/Nd7m8uuDC_UUoAfxJloGeA)** Employee Service Management has new and updated features in the Yokohama release * **[Talent Development release notes](https://servicenow-prod.fluidtopics.net/MZ3QNnoTFFzg8H8dSYCrww)** The ServiceNow® Talent Development application enables managers and employees to identify and track career growth and development opportunities. It supports career growth through conversations, talking points, and ongoing development tracking. Talent Development was enhanced and updated in the Yokohama release. * **[Enterprise Architecture release notes](https://servicenow-prod.fluidtopics.net/7BO_K~lDklxmsIQ7qMMcww)** Enterprise Architecture (formerly Application Portfolio Management) has new and updated features in the Yokohama release. * **[Operational Sustainability Management release notes](https://servicenow-prod.fluidtopics.net/PAODfVnYYO49AZR_eU~WtA)** The ServiceNow® ESG Management application helps you to manage all your environmental, social, and governance (ESG) commitments. ESG Management was enhanced and updated in the Yokohama release. * **[Field Service Management release notes](https://servicenow-prod.fluidtopics.net/n_vFQa4qcG5dL2tCmUIKYg)** The ServiceNow® Field Service Management application automates processes, enhances communication, and transforms field service delivery with AI-powered workflows to resolve customer needs efficiently, transparently, and proactively. Field Service Management was enhanced and updated in the Yokohama release. * **[Financial Services Operations release notes](https://servicenow-prod.fluidtopics.net/MzL2Tzsinu3LnsnXiLItng)** Financial Services Operations has new and updated features in the Yokohama release. * **[Governance, Risk, and Compliance release notes](https://servicenow-prod.fluidtopics.net/c_uVKb5H1G4CJ_LSm8aLIQ)** Governance, Risk, and Compliance new and updated features in the Yokohama release * **[Healthcare and Life Sciences release notes](https://servicenow-prod.fluidtopics.net/KnnN5UKYvHpEGYt5hQ1bzA)** Healthcare and Life Sciences has new and updated features in the Yokohama release. * **[Impact release notes](https://servicenow-prod.fluidtopics.net/fEggi6jLm4qaO1cLPrQ6vw)** ServiceNow® Impact is a customer success product that helps you use the power of the AI Platform for your business transformation. Impact was enhanced and updated in the Yokohama release. * **[IT Asset Management release notes](https://servicenow-prod.fluidtopics.net/~QS5mxhusVUmvpU07Yh7iw)** IT Asset Management has new and updated features in the Yokohama release * **[IT Operations Management release notes](https://servicenow-prod.fluidtopics.net/tEzhTmnarpZduKgYkP0eGw)** IT Operations Management has new and updated features in the Yokohama release. * **[IT Service Management release notes](https://servicenow-prod.fluidtopics.net/Z4jVh3yy4eI3J0tE2Q2_0g)** IT Service Management has new and updated features in the Yokohama release. * **[Manufacturing Commercial Operations release notes](https://servicenow-prod.fluidtopics.net/MnmEOaddccpyeCyEcFvhMg)** The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Yokohama release. * **[Mobile Platform release notes](https://servicenow-prod.fluidtopics.net/rs1F4EdMbWKPuNDsbCvisw)** The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Yokohama release. * **[Now Assist and agentic AI release notes](https://servicenow-prod.fluidtopics.net/~e9LkFEMisO5_g8~y_7T5g)** Now Assist and agentic AI product enhancements and updates in the Yokohama release. * **[Operational Technology release notes](https://servicenow-prod.fluidtopics.net/4G1KMFumEGk~eWxlXpAxGg)** Operational Technology has new and updated features in the Yokohama release. * **[Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/Ue2542pt3KoZMEzq9Y8IQw)** Platform Analytics has new and updated features in the Yokohama release. * **[Public Sector Digital Services release notes](https://servicenow-prod.fluidtopics.net/CUJkri0aNy1R9mJKBLaf~Q)** The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Yokohama release. * **[Retail release notes](https://servicenow-prod.fluidtopics.net/ix57o8zesooQjTvw29UhsQ)** Retail has new and updated features in the Yokohama release. * **[Sales Customer Relationship Management release notes](https://servicenow-prod.fluidtopics.net/WjMP8Si9qGLUxFZ5gxfkWA)** ServiceNow®Sales Customer Relationship Management Sales Customer Relationship Management is a set of new and updated applications and features in the Yokohama release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales forecasting, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. * **[Security Operations release notes](https://servicenow-prod.fluidtopics.net/8~Ga5CV_Zn6Z0SgiQ7iOoQ)** Security Operations has new and updated features in the Yokohama release. * **[ServiceNow AI Platform administration release notes](https://servicenow-prod.fluidtopics.net/OHR8yC5tffy_QOe_6xf7sw)** ServiceNow AI Platform® administration product enhancements and updates in the Yokohama release. * **[ServiceNow AI Platform capabilities release notes](https://servicenow-prod.fluidtopics.net/rRKrJiLeMbrfSWF410Xa3A)** ServiceNow AI Platform® capabilities were enhancements and updates in the Yokohama release. * **[ServiceNow AI Platform security release notes](https://servicenow-prod.fluidtopics.net/f__aiR3kHn2saObDT4FuiQ)** ServiceNow AI Platform® security product enhancements and updates in the Yokohama release. * **[ServiceNow AI Platform user interface release notes](https://servicenow-prod.fluidtopics.net/Rqu8xwvdfq1lIKrACBQ0mw)** ServiceNow AI Platform® user interface product enhancements and updates in the Yokohama release. * **[Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/JhtyCIatzdvhgq_osudEPg)** Source-to-Pay Operations has new and updated features in the Yokohama release. * **[Strategic Portfolio Management release notes](https://servicenow-prod.fluidtopics.net/qlcU36OUHg5yAF7nE99rnA)** Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Yokohama release. * **[Telecommunications, Media, and Technology release notes](https://servicenow-prod.fluidtopics.net/N9ivithay2Ugso7MgPYiuA)** ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Yokohama release.