---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Case and Knowledge Management release notes

# Case and Knowledge Management release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. Case and Knowledge Management was enhanced and updated in the Yokohama release.

## Case and Knowledge Management highlights for the Yokohama release {#hr-case-management-rn__hr-case-management-rn-highlights}

Use HR Benchmarks to provide instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to the industry averages of your peers and to
the industry top performers.{#hr-case-management-rn__hr-case-management-rn-highlights-1}

See [Case and Knowledge Management](https://www.servicenow.com/docs/access?context=case-knowledge-management-landing-page&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) for more information.{#hr-case-management-rn__hr-case-management-rn-highlights-2}

## New in the Yokohama release {#hr-case-management-rn__hr-case-management-rn-new-features}

[HR Benchmarks](https://www.servicenow.com/docs/access?context=hr-benchmarks&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:   Use your key performance indicators (KPIs) to compare your performance with global benchmarks, which contributes to improved performance for your organization. Gain deeper insights by comparing your performance with your
    peers based on industry, size, or region, and implement recommendations for improving performance.

[Employee passport](https://www.servicenow.com/docs/access?context=employee-passport&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:   Enable movement of employee data between departments and agencies for tracking, compliance, and regulatory purposes. Enable employee profile data, such as employment history and progression to be made available across
    different ServiceNow instances.

[Survey responses](https://www.servicenow.com/docs/access?context=t_ViewAnHRTask&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:   View employee responses by selecting the View Responses related link on an HR case. The View Responses related link displays responses that are collected from an employee via the
    survey form sent through the HR task of type Collect Employee Input.

[Personal Data Rights in HR Service Delivery](https://www.servicenow.com/docs/access?context=rtbi-compliance-hr&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:
    * Enable employees or alumni to request their personal information reports and have better visibility of their personal data that is held in the database of an organization.
    * Include an approval step before deletion of data, confirming better compliance and audit capabilities with respect to General Data Protection Regulation (GDPR) requirements.
    * Have HR Agents manage the approval process by generating reports using the Real-Time Business Intelligence (RTBI) configuration from the Data Classification (com.glide.data_classification) plugin.
    {#hr-case-management-rn__ul_f4w_krz_2dc}

## Deprecations {#hr-case-management-rn__hr-case-management-rn-deprecations}

The CTI Demo Data for HRSD (com.sn_hr_cti_demo) plugin is being deprecated. Use Workflow Studio instead.{#hr-case-management-rn__hr-case-management-rn-deprecations-1}

## Activation information {#hr-case-management-rn__hr-case-management-rn-activation}

Case and Knowledge Management is a ServiceNow AI Platform feature that is available with activation of the Human Resources Scoped App: Core \[com.sn_hr_core\]. See [Activate Case and Knowledge Management](https://www.servicenow.com/docs/access?context=activate-case-and-knowledge-management-scoped&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) for more information.{#hr-case-management-rn__hr-case-management-rn-activation-1}

## Related ServiceNow applications and features {#hr-case-management-rn__hr-case-management-rn-related-apps}

[Agent Workspace for HR Case Management (Configurable)](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)
:   The ServiceNow®
    Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly.