Partner Relationship Management release notes
The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing and operations to help you manage the entire partner life cycle. Partner Relationship Management is a new application in the Yokohama release.
About Partner Relationship Management
- Enable enterprises to gain real-time visibility into partner's performance and engage with the channel partner ecosystem.
- Enable channel partners to use the self-service Partner portal to register members, raise inquiries, and foster communication between the enterprise and partners.
See for more information.
Activation and other requirements
- Activation information
Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama General Availability
The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing and operations to help you manage the entire partner life cycle. Partner Relationship Management is a new application in the Yokohama release.
What's new
- Configure Partner Relationship Management
- Support channel partners, enterprises, and their hierarchies with a centralized data model that specifies the roles and responsibilities of channel partners and enterprises.
- Using Partner Relationship Management
- Enable channel partners to submit service requests, access catalog items, and manage their profiles on the self-service partner portal.
- Using Partner Relationship Management
- Enable channel partners to create, track, and resolve service cases efficiently with the end-to-end case management workflow on the partner portal.