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sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

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ft:publication_title :

    - Yokohama Release Notes

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---

# ServiceNow Otto for Workplace Service Delivery (WSD) Release Notes

# ServiceNow Otto for Workplace Service Delivery (WSD) Release Notes {#ariaid-title1}

Release version: Yokohama  
Updated April 16, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Workplace Service Delivery application improves the employee workplace experience by automating workplace management and provides a single platform for all workplace services. ServiceNow Otto for Workplace Service Delivery (WSD) is enhanced and updated in the Yokohama release.
* **[ServiceNow Otto for Workplace Service Delivery (WSD) release notes](https://servicenow-prod.fluidtopics.net/XKRQKhAdL6NeTVieQaLhEA)**   
  The ServiceNow® ServiceNow Otto for Workplace Service Delivery (WSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and propose quicker resolutions to your customers. ServiceNow Otto for WSD was enhanced and updated in the Yokohama release.