---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Healthcare Operations Core release notes

# Healthcare Operations Core release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations. Healthcare Operations Core is a new application in the Yokohama release.

## Healthcare Operations Core highlights for the Yokohama release {#healthcare-operations-core-rn__healthcare-operations-core-rn-highlights}

* Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal.
* Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type.
* Utilize the streamlined admin experience for creating healthcare organizations and hierarchies.
{#healthcare-operations-core-rn__ul_epm_x4t_kdc}

See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) for more information.{#healthcare-operations-core-rn__healthcare-operations-core-rn-highlights-2}
Important:  
Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Healthcare Operations Core features {#healthcare-operations-core-rn__healthcare-operations-core-rn-new-features}

[Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.

[Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create and customize cases for supporting service departments that can be used within the Care Team Portal.

[Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).

## Activation information {#healthcare-operations-core-rn__healthcare-operations-core-rn-activation}

Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#healthcare-operations-core-rn__healthcare-operations-core-rn-activation-1}

## Related ServiceNow applications and features {#healthcare-operations-core-rn__healthcare-operations-core-rn-related-apps}

[Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-core-app&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   ServiceNow®
    Healthcare and Life Sciences Service Management Core is a scoped application that provides the Healthcare and Life Sciences data model for Healthcare and Life Sciences industry products, a workspace for viewing patient information
    and healthcare-related cases, and document templates for managing healthcare-related documents.

[Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   ServiceNow®
    Care Team Operations for Healthcare IT contains the case types to report and fulfill healthcare IT issues and utilizes the Healthcare Operations Core from the Healthcare Operations Core application.

[Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   ServiceNow®
    Care Team Operations for Biomed contains the case types to report and fulfill healthcare biomed issues and utilizes the Healthcare Operations Core from the Healthcare Operations Core application.