Ethoca Spoke

Release version: Yokohama
Updated January 30, 2025
1 minute to read

The Ethoca Spoke connects ServiceNow® to Ethoca APIs, enabling customers to handle dispute management and fraud prevention more efficiently and securely, reducing the need for chargebacks. Ethoca Spoke was enhanced and updated in the Yokohama release.

About Ethoca Spoke

Leveraging Ethoca Spoke actions enable issuers to:
  • Resolve disputes efficiently at a faster pace, reducing chargeback costs
  • Enhance collaboration between stakeholders, thus improving the customer experience

See Ethoca spoke for more information.

Activation and other requirements

Important:
Ethoca Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Install Ethoca Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Yokohama

The Ethoca Spoke connects ServiceNow® to Ethoca APIs, enabling customers to handle dispute management and fraud prevention more efficiently and securely, reducing the need for chargebacks. Ethoca Spoke was enhanced and updated in the Yokohama release.

What's changed

Ethoca spoke actions
The following Ethoca Spoke actions were built for Ethoca Alerts API in version 3.0.0:
  • Create Transaction Alert
  • Look up Transaction Alert Status by Batch
  • Look up Alert Status
  • Look up Alert Outcome by Batch Stream
    Note:
    To enable the Look up Alert Outcome by Batch Stream action, install the ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) plugin.