Process Mining release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Process Mining Release Notes - Yokohama

    The ServiceNow® Process Mining application helps analysts and process owners visualize, analyze, and improve business processes. The Yokohama release introduces several enhancements designed to improve usability, performance, configuration, and security. These updates enable more efficient process analysis and decision-making within the ServiceNow platform.

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    Key Features

    • Now Assist Based Work Notes Analysis: Enhanced analysis of work notes and comments to better understand reasons behind activity transitions using Now Assist AI capabilities.
    • Process Configuration Builder: A guided setup tool for configuring and viewing process configurations more efficiently.
    • Content Pack Importer: Allows importing and customizing read-only process configuration templates to activate new features quickly.
    • Evaluation Project for HR and CSM: Enables trial use of Process Mining with sample data and limited features for HR and Customer Service Management without a license, with advanced features available for purchase.
    • Updated Access Control (ACL) Rules: Broader visibility for try-out users with improved security; no Process Mining role needed to access shared projects or generate Platform Analytics insights on some tables. Certain filters and activity definitions are restricted based on column access.
    • Performance Improvements: Includes lazy loading of improvement opportunities and variants, applying transition filters before mining to reduce data scope, and faster workbench load times.
    • Enhanced Transition Filters: Added support for OR clauses, predicates like “is empty”/“is not empty,” and multi-select by text value for more precise filtering of process maps.
    • Process Mining Engine Enhancements: Support for integer fields as activity definitions, grouping journal fields to measure agent response times, and defining the order of simultaneous activities in process graphs.
    • Additional Breakdown Capacity for External Data: Ability to import up to 10 breakdown fields to segment and analyze subsets of external process data.
    • API Access: New ProcessMiningIntegrationAPI enabling creation, mining, and access of Process Mining data programmatically.
    • User Interface Improvements: Usability enhancements such as card or list view for improvement opportunities and clearer naming of scheduled tasks for easier identification.

    Activation and Related Features

    Process Mining is available by activating the snpo plugin. It integrates with the Platform Analytics experience, providing a unified center to consume analytics data across products and optimize indicator data sources.

    The ServiceNow® Process Mining application enables analysts and process owners to view their business processes, analyze them, and make decisions that improve their processes. Process Mining was enhanced and updated in the Yokohama release.

    Process Mining highlights for the Yokohama release

    • Now Assist based work notes analysis
    • Process configuration builder introduced
    • Content pack importer introduced for process configurations
    • Process Mining evaluation project available for HR and CSM
    • Access control (ACL) rules updated

    See Process Mining for more information.

    Important:
    Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    Now Assist based work notes analysis
    Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions.
    Process configuration builder introduced
    Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations.
    Content pack importer introduced for process configurations
    Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only.
    Process Mining evaluation project available for HR and CSM
    Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license.
    Access control (ACL) rules updated
    The ACL rules have been updated for broader visibility on the try-out version while also increasing the security.
    • No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables.
    • Some breakdown filters or activity definitions are blocked for certain users based on the column access.
    Process Mining performance improved

    The following improvements boost Process Mining performance and lead to quicker insights:

    • Introduced lazy loading of improvement opportunities and variants for faster workspace loading.
    • Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process.
    • Improved Process Mining workbench load time.
    Transition filters enhanced

    The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following:

    • Ability to use OR clause on steps to create a more complex and nuanced criteria for process transitions.
    • Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios.
    • Ability to select more than one value with a single click that contains a specific text.
    Enhanced the Process Mining engine
    Key updates include:
    • Defining integer fields as activity definitions.
    • Grouping journal fields to identify how quickly an agent reacted to an assigned case.
    • Defining the order of simultaneous activities on the graph.
    Additional breakdown capacity for Process Mining on external data
    Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining.
    API for accessing Process Mining data
    Create, mine, and access Process Mining data via an API (ProcessMiningIntegrationAPI). For more information, see the API documentation.

    UI changes

    Usability improvements introduced
    A few improvements are introduced for ease of usability.
    • View the improvement opportunities on the Summary and Insights page as a card view or list view.
    • Rename the scheduled tasks that help to identify and view a specific result.

    Activation information

    Process Mining is available with activation of the sn_po plugin. For details, see Activating Process Mining.

    Related ServiceNow applications and features

    Platform Analytics experience
    Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products. Use Process Mining with Platform Analytics insights to optimize your indicator data sources.