Cloud Account Management release notes

  • Release version: Yokohama
  • Updated March 18, 2025
  • 3 minutes to read
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    Summary of Cloud Account Management release notes

    The ServiceNow® Cloud Account Management (CAM) application, introduced in the Yokohama release, streamlines the creation and management of cloud accounts across multiple platforms including AWS, Azure, and GCP. CAM automates account provisioning, enhances transparency, and integrates policy-driven governance and certification processes to improve operational efficiency and control.

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    Key Features

    • Account Creation and Management: Supports both manual and automated account provisioning via direct API integrations, Terraform Cloud/Enterprise, and GitHub, enabling efficient account lifecycle management.
    • Requester Dashboard: Provides a centralized interface to manage and track cloud account requests.
    • Data Visualization and Insights: Offers tailored dashboards for administrators to monitor cloud accounts with deeper visibility into account status and compliance.
    • Configuration Governance: Integrates with Cloud Configuration Governance to scan for violations such as weak passwords, pending certifications, or undefined ownership, categorizing issues by severity across AWS, Azure, and GCP.
    • Provision Modes: Supports flexible infrastructure management with suspension and reactivation capabilities using AWS service control policies and Azure policies.
    • Unmanaged Account Onboarding: Enables governance of cloud accounts created outside CAM workflows by onboarding unmanaged AWS and Azure accounts.
    • Certification and Compliance: Promotes compliance through defined data certification processes and customizable request policies managed via the Policy as Code Engine.
    • Cost Management Integration: Tracks cloud spending details through integration with the Cloud Cost Management Workspace, providing real-time visibility to optimize budgets (requires a Cloud Cost Management subscription).
    • Process Automation and Approval Customization: Uses ServiceNow Playbooks to design approval sequences and streamline governance workflows.

    Activation and Accessibility

    CAM is available for installation via the ServiceNow Store (app ID: snitomcam). Customers must request the app through the store to activate it. The application supports full localization in all languages provided by the ServiceNow AI Platform and includes enhanced accessibility features such as zoom functionality up to 400% across all screens.

    Related Applications

    • Cloud Configuration Governance: Provides prebuilt policies to identify and manage configuration violations.
    • Cloud Insights: Enables cost analysis and optimization of cloud assets.
    • Policy as Code Engine: Supports customizable policy management for CAM processes.
    • ServiceNow Playbooks: Facilitates the design of cross-enterprise workflows and user-friendly approval processes.

    The ServiceNow® Cloud Account Management (CAM) application automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms. Cloud Account Management is a new application in the Yokohama release.

    Cloud Account Management highlights for the Yokohama release

    • Create and manage cloud accounts efficiently either by manual or automated processes.
    • Manage and track cloud account requests using the requester dashboard.
    • Visualize data tailored for the admin persona with deeper insights into cloud accounts.
    • Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on.
    • Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts.

    See Cloud Account Management for more information.

    Important:
    Cloud Account Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Cloud Account Management features

    About data visualization in Cloud Account Management
    Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.
    Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations.
    Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management.
    Note:
    Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription.
    About provision modes in Cloud Account Management
    Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure).
    Set up suspension of an AWS account using service control policy
    Set up suspension of a subscription using Azure policy
    Suspend and reactivate accounts quickly in response to security or operational issues by leveraging a predefined AWS or Azure policy.
    Add an unmanaged cloud account
    Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren’t initially created through CAM.
    Set up Terraform API key in ServiceNow
    Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs.
    Update cloud account details
    Manage account ownership for an account and optionally propagate the change to all CIs associated with that account.
    Certify an account
    Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes.
    Review request policies
    Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.
    Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks.

    Activation information

    Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.

    Localization information

    Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform.

    Related ServiceNow applications and features

    Cloud Configuration Governance
    The CCG Content Pack application provides a set of ready-to-use policies that enable you to check the configuration settings of cloud resources in your organization to identify configuration violations.
    Cloud Insights
    The ServiceNow® Cloud Cost Management application enables you to analyze all costs that are associated with your cloud assets. You can use this information to optimize operations and reduce your cloud spend.
    Manage PaCE policies
    Cloud Account Management confirms compliance through account certification and offers customizable policies for general and budget approvals and for configuration assignment, supported by the Policy as Code Engine component.
    Process Automation Designer
    ServiceNow® Playbooks enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Playbooks to provide end users with a simplified, task-oriented view of your process.