Care Team Operations for Biomed release notes

Release version: Yokohama
Updated January 30, 2025
1 minute to read

The ServiceNow® Care Team Operations for Biomed application contains case types to report and fulfill biomed issues as part of Healthcare Operations. Care Team Operations for Biomed is a new application in the Yokohama release.

About Care Team Operations for Biomed

  • Automate healthcare operations by enabling biomed support request creation and fulfillment.
  • Create biomed support requests from directly within the Care Team Portal.
  • Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed.

See Care Team Operations for Biomed for more information.

Activation and other requirements

Important:
Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Activation information

Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Yokohama

The ServiceNow® Care Team Operations for Biomed application contains case types to report and fulfill biomed issues as part of Healthcare Operations. Care Team Operations for Biomed is a new application in the Yokohama release.

What's new

Healthcare Biomed case overview

Expand biomed cases to support custom support requests for your organization’s biomed department.

Care Team Portal biomed requests

Request support from your organization’s biomed department with preconfigured record producers.

Healthcare biomed case and work order synchronization

Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks.