Smart Assessment Engine release notes
Summarize
Summary of Smart Assessment Engine Release Notes - Yokohama
The ServiceNow Smart Assessment Engine (SAE) application simplifies the creation, distribution, and management of assessments. It allows customers to design customizable assessment templates with detailed instructions and questions, facilitating efficient evaluation of assessors. The Yokohama release introduces enhancements that improve usability, automation, and accessibility, enabling ServiceNow customers to reduce manual effort and gain valuable insights from assessment data.
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Key Features
- Copy Assessment Templates: Duplicate existing templates including all questions, sections, and configurations to save time and easily create variants for new scenarios.
- Filter Unanswered Questions: Focus on pending assessment items by filtering to show only unanswered questions during assessments.
- Search Within Assessments: Quickly locate specific content by searching text across sections, subsections, and questions within the template designer.
- Auto-Copy Responses Across Templates: When combining assessments, automatically replicate responses across all relevant templates, eliminating repetitive data entry.
- Automated Default Responses: Configure default answers or scripted response automation to streamline completion and improve assessor efficiency.
- Assessment Scoring: Calculate scores at the overall assessment, section, or subsection levels to support reporting and analysis.
- Post-Assessment Automation: Define actions triggered by assessment results, such as updating records or creating follow-up assessments, using a rule engine.
- Descriptive Images in Questions: Add illustrative visuals in the guidance sections of questions to clarify instructions and enhance respondent understanding.
- Accessibility Enhancements: Improved workspace configuration supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance, ensuring inclusivity and usability.
Activation and Accessibility
ServiceNow customers can activate Smart Assessment Engine through the ServiceNow Store by submitting a request. Availability of advanced features like post-assessment automations and response automation depends on customer entitlements. The application now includes significant accessibility improvements aligned with WCAG 2.1 Level AA standards.
Practical Benefits for ServiceNow Customers
- Streamlined assessment creation and management reduces administrative overhead.
- Advanced automation features improve assessment accuracy and speed.
- Enhanced navigation and filtering enhance user experience for assessors and template designers.
- Scoring and automated actions enable better decision-making and follow-up workflow integration.
- Improved accessibility ensures assessments are usable by a wider audience.
The ServiceNow® Smart Assessment Engine (SAE) application is designed to streamline the creation, distribution, and management of assessments. It enables you to evaluate your assessors by creating customizable assessment templates with detailed instructions and questions. The Smart Assessment Engine enhances efficiency, helps reduce manual effort, and provides valuable insights for informed decision-making. SAE was enhanced and updated in the Yokohama release.
Smart Assessment Engine highlights for the Yokohama release
- Configure default responses for questions.
- Copy an existing SAE template with all questions, sections, instructions, and configurations to save time.
- Filter questions in an assessment to display only unanswered questions.
- Search for text within assessment sections, subsections, and questions.
- Auto-copy responses to all assessments when combining assessments, saving time and effort.
- Calculate scores for assessment responses at the assessment, section, or subsection levels.
- Set up post-assessment actions based on assessment responses.
- Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.
- Descriptive images are now supported in the guidance section for questions.
See Smart Assessment Engine for more information.
New in the Yokohama release
- Copy an assessment template
- Create a copy of an existing smart assessment template, including all questions, sections, and existing configurations. This feature enables you to duplicate a fully configured assessment, so you don't need to recreate the content. You can then customize the copied template to fit new requirements or scenarios.
- Filter unanswered questions
- Filter questions in the assessments to display only unanswered questions, helping you focus on the remaining questions.
- Using the template designer
- Search for text within assessment sections, subsections, or questions, enabling you to locate specific information or keywords. This feature enhances navigation and enables you to find relevant content without manually scrolling through the entire assessment.
- Auto-copy responses to all templates
- Replicate your responses across all applicable assessments while combining assessments by enabling the auto-copy feature. It saves time and effort by copying your answers consistently without the need for manual repetition.
- Automate responses
- Set up automatic responses for questions to enable assessors to complete assessments efficiently. You can either create default responses for all question types or define a script to fetch and map the values or data to responses.
- Assessment scoring and analysis
- Calculate meaningful scores for assessment responses at the assessment, section, or subsection levels. These scores can then be used for reporting.
- Post-assessment automation
- Automate actions based on assessment responses. Template designers can predefine actions using a rule engine, such as updating fields, creating follow-up assessments, or generating other records.
- Descriptive images in assessment questions
- Attach descriptive images in the guidance section of the assessment questions. This means that template managers can include helpful visuals to assist respondents, making the instructions clearer and easier to understand.
Activation information
Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Accessibility improvements
- Accessibility improvements were done to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
Additional requirements
Check your entitlements to determine whether you have access to the post-assessment automations and response automation for the SAE application.