---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Service Level Management release notes

# Service Level Management release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Service Level Management application helps to gather service requirements, monitor, and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Yokohama release.

## Service Level Management highlights for the Yokohama release {#service-level-management-rn__service-level-management-rn-highlights}

Use Workflow Studio to build and automate the workflows for Service Level Management.{#service-level-management-rn__service-level-management-rn-highlights-1}

See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) for more information.{#service-level-management-rn__service-level-management-rn-highlights-2}

## Removed in this release {#service-level-management-rn__service-level-management-rn-removed-features}

Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can
use ServiceNow®
Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US).{#service-level-management-rn__service-level-management-rn-removed-features-1}

## Activation information {#service-level-management-rn__service-level-management-rn-activation}

Service Level Management is a ServiceNow AI Platform feature that is active by default.{#service-level-management-rn__service-level-management-rn-activation-1}