Service Level Management release notes
The ServiceNow® Service Level Management application helps to gather service requirements, monitor, and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Yokohama release.
About Service Level Management
Use Workflow Studio to build and automate the workflows for Service Level Management.
See Service Level Management for more information.
Activation and other requirements
- Activation information
Service Level Management is a ServiceNow AI Platform feature that is active by default.
Yokohama
The ServiceNow® Service Level Management application helps to gather service requirements, monitor, and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Yokohama release.
What's deprecated or removed
Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see Flow Designer.