---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations release notes

# Financial Services Operations release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Financial Services Operations has new and updated features in the Yokohama release.

## Financial Services Operations applications {#financial-services-operations-rn-landing__section_cng_dct_bdc}

The Financial Services Operations solution works with the following applications:

* Service Bridge - connects multiple ServiceNow instances to provide seamless support and service experiences, and enables exchange of service requests between different entities to facilitate effective and consistent communication. See [Service Exchange release notes](https://servicenow-prod.fluidtopics.net/rTvRrRHGsL9z5gQlOXyYaQ "ServiceNow Service Exchange will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Yokohama release.").
* Field Service Management - enables you to create and view all work orders and appointments related to your case, depending on your business needs. See [Field Service Management release notes](https://servicenow-prod.fluidtopics.net/n_vFQa4qcG5dL2tCmUIKYg "The ServiceNow Field Service Management application automates processes, enhances communication, and transforms field service delivery with AI-powered workflows to resolve customer needs efficiently, transparently, and proactively. Field Service Management was enhanced and updated in the Yokohama release.").
{#financial-services-operations-rn-landing__ul_mgb_sct_bdc}
* **[Dispute Rules Content Pack for Visa release notes](https://servicenow-prod.fluidtopics.net/fY2kjZsbxV35v6W6T7DANg)**   
  The ServiceNow® Dispute Rules Content Pack for Visa application provides questionnaires for dispute-related information intake under various dispute categories according to Visa guidelines. Dispute Rules Content Pack for Visa was enhanced and updated in the Yokohama release.
* **[Ethoca Spoke](https://servicenow-prod.fluidtopics.net/4VgsE4xIT6JFKS1qNMT0dg)**   
  The Ethoca Spoke connects ServiceNow® to Ethoca APIs, enabling customers to handle dispute management and fraud prevention more efficiently and securely, reducing the need for chargebacks. Ethoca Spoke was enhanced and updated in the Yokohama release.
* **[Financial Services Card Operations release notes](https://servicenow-prod.fluidtopics.net/S2b0JE9z3SqXrbDlEr~q_Q)**   
  The ServiceNow® Financial Services Card Operations application supports dispute agents by providing the necessary data to expedite dispute resolutions and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Yokohama release.
* **[Financial Services Operations Core release notes](https://servicenow-prod.fluidtopics.net/4Q1uMr_9ICvCKy3Vb3tjOw)**   
  The ServiceNow® Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Yokohama release.
* **[Financial Services Operations Integration with Visa release notes](https://servicenow-prod.fluidtopics.net/EtKpdRG~Q9x4Wowsv4C3YA)**   
  The ServiceNow® Financial Services Operations Integration with Visa application enables you to seamlessly integrate with the workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Yokohama release.
* **[Insurance Claims Core release notes](https://servicenow-prod.fluidtopics.net/SPQsmrDa1UfGUOiC_fiIiA)**   
  The ServiceNow® Insurance Claims Core application provides a generic claims data model and approval engine to create flexible data structures that meet your business needs. Insurance Claims Core was enhanced and updated in the Yokohama release.
* **[Mastercard Spoke release notes](https://servicenow-prod.fluidtopics.net/1nYefRuRdyYdGPdXQeZvNQ)**   
  The ServiceNow® Mastercard Spoke application enables the ServiceNow AI Platform to connect with the Mastercom API Suite and Mastercom Extended APIs, providing quick access to payment and dispute resolution services. Mastercard Spoke was enhanced and updated in the Yokohama release.
* **[ServiceNow Otto for Financial Services Operations (FSO) release notes](https://servicenow-prod.fluidtopics.net/FtthLHSozWB8srNTvWWLvA)**   
  The ServiceNow® ServiceNow Otto for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. ServiceNow Otto for FSO was enhanced and updated in the Yokohama release.
* **[Visa Spoke release notes](https://servicenow-prod.fluidtopics.net/PFpu2Czq0Ej76z0Jsn3CXA)**   
  The ServiceNow® Visa Spoke enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa's card, payment, and dispute resolution services. Visa Spoke was enhanced and updated in the Yokohama release.