Key Features

• Dashboard Visualization: The Yokohama Patch 3 adds a home page dashboard featuring charts and graphs to visualize ERP transaction data, aiding faster insights.
• Content Packs: Prebuilt ERP data models are available as content packs to accelerate deployment and adoption by reducing setup time.
• Model Manager Enhancements: Customers can preview entities, operations, fields, and values directly in the Model Manager without switching tools. Additionally, they can manually name and edit model fields for better customization of data models.
• Export/Import Models: Custom ERP models can be exported and imported between ServiceNow instances, simplifying model reuse and migration.
• Secure SAP Connectivity: Integration security is enhanced with support for SAP Secure Network Communication (SNC), enabling certificate-based authentication using X.509 certificates for accessing SAP production data.
• Improved OData Query Options: Enhanced $orderby capabilities allow specifying ascending or descending order on output data, improving query flexibility.
• Guided Tours: Interactive guided tours help users learn features and complete tasks efficiently within the Zero Copy Connector for ERP interface.
• Detailed System Information: Users can view comprehensive software details such as machine type, node name, supported database, and Unicode status directly from the application.
• Table Transform Mapping: Simplified creation of table transform maps by selecting and mapping source and target fields from extraction tables.

Key Outcomes

• Faster implementation and adoption of ERP data integration within the ServiceNow AI Platform through ready-to-use content packs and enhanced model management.
• Improved security and compliance when connecting to SAP systems via certificate-based SNC authentication.
• Greater control and accuracy in building and managing ERP data models with preview capabilities and editable model fields.
• Streamlined model portability and instance migration by exporting and importing custom models.
• Enhanced user experience through dashboards, guided tours, and detailed system insights, enabling better monitoring and troubleshooting.

Activation and Additional Information

Zero Copy Connector for ERP is available for installation through the ServiceNow Store. Customers must request the application from the store to activate it. The connector currently supports integration with SAP ECC and S/4 HANA systems only.

This application integrates with related ServiceNow capabilities such as ERP Semantic Mining for identifying application candidates, App Engine Studio for building low-code apps using ERP data, Financial Services Remote Tables for external data access, and Workflow Studio for unified workflow authoring and monitoring.