--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Yokohama Patch 8 Hotfix 3 # Yokohama Patch 8 Hotfix 3 {#ariaid-title1} Release version: Yokohama Updated December 8, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Yokohama Patch 8 Hotfix 3 release contains fixes to these problems. Build information: : Build date: 12-04-2025_1501 : Build tag: glide-yokohama-12-18-2024__patch8-hotfix3-12-02-2025 Important: For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/gT4zpGHCQSL790audteXjw "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades."). For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#yokohama-patch-8-hf-3-PO__p_download-version} Note: This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854). ## Fixed problem {#yokohama-patch-8-hf-3-PO__section_mll_gcp_nhc} {#yokohama-patch-8-hf-3-PO__all-other-fixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Virtual Agent PRB1960129 | Conversation abruptly ends after a cold start conversation with pre-chat survey enabled | Conversation abruptly ends after a cold start conversation with pre-chat survey enabled | 1. Enable pre-chat survey. 2. Navigate to Teams. 3. Type 'what is spam'. 4. Complete the pre-chat survey. {#yokohama-patch-8-hf-3-PO__ol_tl4_vcp_nhc} Expected behavior: The user should get a response related to the query from step 3. Actual behavior: The conversation ends after the survey is complete. | | Virtual Agent Web Client PRB1963494 | The synthesized response is not displayed completely | | 1. Log in to the instance. 2. Navigate to /esc portal. 3. Perform multiple searches. {#yokohama-patch-8-hf-3-PO__ol_dm2_bdp_nhc} Notice that the final response is displayed incompletely on VA web client. | [ ] {#yokohama-patch-8-hf-3-PO__all-other-fixes} ## Fixes included {#yokohama-patch-8-hf-3-PO__section_nll_gcp_nhc} Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in. * [Yokohama Patch 8 Hotfix 2](https://servicenow-prod.fluidtopics.net/xjgMKobkZw9FPYsyUwkjvw "The Yokohama Patch 8 Hotfix 2 release contains fixes to these problems.") * [Yokohama Patch 7](https://servicenow-prod.fluidtopics.net/Gs2iWPbHpHMxHq8yOoBAsQ "The Yokohama Patch 7 release contains important problem fixes.") * [Yokohama Patch 6](https://servicenow-prod.fluidtopics.net/BNjEZmwQIcYFm~7CXtuiIA "The Yokohama Patch 6 release contains important problem fixes.") * [Yokohama Patch 5](https://servicenow-prod.fluidtopics.net/Aff4QuTPpkrqeTYFQvvOuw "The Yokohama Patch 5 release contains important problem fixes.") * [Yokohama Patch 4](https://servicenow-prod.fluidtopics.net/0NZMP7lTOVEOXCW5pwnSdQ "The Yokohama Patch 4 release contains important problem fixes.") * [Yokohama Patch 3](https://servicenow-prod.fluidtopics.net/jXrkPnnmOuaGleV7JYQPtA "The Yokohama Patch 3 release contains important problem fixes.") * [Yokohama Patch 2](https://servicenow-prod.fluidtopics.net/gTw0R2nzVMQBcbdPC0soDw "The Yokohama Patch 2 release contains important problem fixes.") * [Yokohama Patch 1](https://servicenow-prod.fluidtopics.net/HPuS6cI3Q9FclhqSglkLPQ "The Yokohama Patch 1 release contains important problem fixes.") * [Yokohama security and notable fixes](https://servicenow-prod.fluidtopics.net/zY12c3el4NQneYtiA4kD1A "The Yokohama release contains important problem fixes.") * [All other Yokohama fixes](https://servicenow-prod.fluidtopics.net/xk4JxNj~_l2ZYEt921KFzA "The Yokohama release contains important problem fixes.") {#yokohama-patch-8-hf-3-PO__ul_f3v_2dp_nhc}