Browser requirements for all Yokohama features and products

Release version: Yokohama
Updated October 8, 2026
3 minutes to read

Cumulative release notes summary on browser requirements for Yokohama features and products.

Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
Application or feature Details
AI Analytics

AI Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

AI Control Tower

The AI Control Tower application supports all the browsers.

AI Search
For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.
AI Skill Kit

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

Advanced Work Assignment

Advanced Work Assignment doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support.

Agent experience for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Automated Test Framework

Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see Browser recommendations for Automated Test Framework.

Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead.

Business Continuity Management
Business Continuity Management requires the following browsers:
  • Google Chrome
  • Firefox and Firefox Extended Support Release (ESR)
  • Microsoft Edge Chromium
  • Safari 12.0 and later versions
Case management for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Data management for CSM

Starting with the Yokohama release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see Browser support.

Digital End-User Experience

Enable the DEX browser extension for monitoring Web applications to collect various operational or performance-based metrics on your system. For more information, see Enable DEX browser extension for monitoring web/SaaS applications.

External Content Connectors
For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.
Intelligence for CSM

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Legal Hold Notification

The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

Next Experience

The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.

Next Experience Developer (NED) Tools

Next Experience Developer Tools requires Google Chrome.

Now Assist

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

Now Assist AI agents

Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn’t supported in Internet Explorer.

Now Assist in Contract Management

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

Now Assist in Virtual Agent

Now Assist in Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

Operational Resilience
Business Continuity Management requires the following browsers:
  • Google Chrome
  • Firefox and Firefox Extended Support Release (ESR)
  • Microsoft Edge Chromium
  • Safari 12.0 and later versions
Policy and Compliance Management
GRC: Policy and Compliance Management requires the latest public release and two previous release versions of the following browsers:
  • Google Chrome
  • Firefox and Firefox Extended Support Release (ESR)
  • Microsoft Edge Chromium
  • Safari 12.0 and later versions
RPA Hub

ServiceNow workspaces don’t support mobile devices. For more information about the list of supported browsers, see Browser support.

Self-service and omnichannel engagement for CSM

Internet Explorer isn't supported.

Service Portal

The Yokohama release doesn't support Internet Explorer 11.

The iOS version of Firefox doesn’t support Service Portal pages.

For more information about Service Portal browser support, see Browser support.

ServiceNow Otto for Legal Service Delivery (LSD)

The ServiceNow Otto for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

Table Builder

Internet Explorer isn’t supported.

Virtual Agent

Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.

Workspace

Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in Browser support.