Key Features

• Redesigned User Interface: A cleaner, more unified UI with simplified navigation under the Platform Analytics module, making it easier to access analytics across tracked ServiceNow applications.
• Advanced Filtering and Segmentation: New filtering options are available on all analytics pages, including filters by date range, user type, country, and custom user properties. Granular event filtering by event properties allows for more precise insights.
• Custom User Properties: Easier configuration of user-related fields for use as filters and in user detail views. Note that older custom properties must be reconfigured in the new setup as previous configurations are no longer supported.
• User Information in Events: Analytics now show the number of unique users performing specific actions alongside total event occurrences for better user activity understanding.
• Extended Data Retention: User and session data history is extended to two years, enabling deeper trend analysis.
• Optimized Metrics Calculation: Enhanced calculation methods for percentage time on app and average duration per page, with aggregated performance metrics (Client, Network, Page Load, Server time) displayed in a unified visualization.

Important Upgrade Information

• User Experience Analytics has moved under the Platform Analytics module.
• Custom user properties require reconfiguration due to the updated setup.
• Default country consent policies are set to "No Consent Required" unless previously customized; existing user tracking preferences are retained.
• Administrative functions are now accessed via Platform Analytics Administration > UX Analytics settings.
• Customers must use ADC v3 to access the new User Experience Analytics experience; ADC v2 users will continue with the older Xanadu version.

Changes and Removals in Yokohama

• Removal of automatic actions in the mobile app, session filtering by crash/offline status, user/session tagging, geographic session maps, and user flow insights.
• User Experience Analytics in the Xanadu release is deprecated; upgrading to Yokohama or later is required to continue using this feature.

Accessibility and Related Features

• The application supports WCAG 2.1 AA standards with some exceptions related to navigation voiceover, color patterns, and data table visualizations.
• User Experience Analytics integrates with the broader Platform Analytics experience for KPI exploration, dashboard visualizations, and actionable insights.

What This Means for ServiceNow Customers

By upgrading to the Yokohama release, customers gain faster, more flexible analytics with improved filtering, extended data retention, and a modernized UI. Reconfiguration of custom user properties and awareness of consent policy changes are necessary steps. The upgrade ensures continued support and access to advanced user experience insights, enabling better understanding and improvement of application usage and satisfaction.