Now Assist Analytics release notes
The ServiceNow® Now Assist Analytics application helps Now Assist admins monitor the usage and performance of generative AI features and capabilities offered under Now Assist. Now Assist Analytics was enhanced and updated in the Yokohama release.
Now Assist Analytics highlights for the Yokohama release
- Track the usage and adoption of your Now Assist implementation.
- Monitor the performance of guardrails enabled through Now Assist Guardian.
- Gain insights into the search performance in Now Assist self-service experiences.
- Track the estimated efficiency and productivity gains enabled through Now Assist.
See Analyzing Now Assist performance for more information.
Important information for upgrading Now Assist Analytics to Yokohama
Now Assist Analytics is installed and updated when you install or update any Now Assist application. If you have issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.
New in the Yokohama release
- Yokohama Patch 1
- Usage and adoption
- Monitor key usage and adoption indicators of your Now Assist implementation.
- Custom skill details
- View usage and performance indicators of custom skills from the predefined custom skills dashboard page.
- Now Assist Guardian analytics
- Monitor the performance of guardrails enabled through Now Assist Guardian.
- User search analyzer
- Gain insights into the search performance in Now Assist self-service experiences like Now Assist in Virtual Agent.
- Now Assist context menu analytics.
- Monitor the usage and performance of Now Assist context menu actions.
- Now Assist value insights
- Track the estimated efficiency and productivity gains enabled through Now Assist.
UI changes
- Overall health
- The Overall health dashboard page has been renamed to Usage and Adoption. The new page includes more indicators on usage and adoption of Now Assist.
Activation information
Now Assist Analytics features are available with activation of any Now Assist plugin from the ServiceNow Store. For more information, see Install Now Assist plugins.
Browser requirements
Now Assist Analytics supports various browsers, including Google Chrome and Microsoft Edge. For more information, see Browser support.