Next Experience release notes
Summarize
Summary of Next Experience release notes Yokohama
The ServiceNow® Next Experience application enhances productivity, engagement, and learning through an intuitive, personalized interface powered by the ServiceNow AI Platform®. The Yokohama release introduces key improvements and new features designed to streamline workflows, improve search functionality, and enhance accessibility.
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Key Features
- Personalized Keyboard Shortcuts: Create and customize keyboard shortcuts for frequent actions, including new shortcuts to open/close the Now Assist panel and enable voice input mode, improving efficiency and accessibility.
- Filter History Tracking: Workspace list filters are tracked in the History menu, allowing users to see each filter change as a separate entry for easier navigation.
- Streamlined User Preferences: A new, wider preference panel with a search bar allows quick location and adjustment of user preferences, with preference icons now reflecting theme colors.
- Fuzzy Search in Unified Navigation: Search results include a fuzzy filter that ranks results by similarity to the query, with adjustable minimum accuracy to refine results.
- Activity Stream Preference: Enable automatic expansion of all activities in the Workspace activity stream via a new user preference.
- UI and Accessibility Enhancements: Improved keyboard shortcut modal with categorized shortcuts, searchable and scrollable lists, and a Close button. The “Enable keyboard focus on truncated text” preference has been updated to focus on text displaying tooltips. Keyboard navigation improvements include arrow key support to expand/collapse rows.
- Voice Input for Now Assist: A new user preference allows voice-to-text input in the Now Assist panel, accessible once enabled by the system administrator, supporting multiple languages.
Key Outcomes
- Users can tailor their workflow with customizable shortcuts, speeding up task completion and improving accessibility.
- Enhanced search capabilities help users find relevant information quickly, even with incomplete queries.
- Improved user preference management saves time and simplifies customization of the Next Experience interface.
- Activity stream and UI improvements foster better engagement and navigation within Workspace.
- The introduction of voice input expands interaction methods, supporting diverse user needs and preferences.
- Browser support is updated, with Internet Explorer 11 and iOS Firefox no longer supported, ensuring compatibility with modern platforms.
Activation and Requirements
- Next Experience is enabled by default upon upgrade to the Yokohama release, with an opt-out property available if needed before upgrade.
- Theme Builder is included and active by default.
- The release does not support Internet Explorer 11 or the iOS version of Firefox.
The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform®. Next Experience was enhanced and updated in the Yokohama release.
Next Experience highlights for the Yokohama release
- Create personalized keyboard shortcuts to streamline your workflow and boost productivity.
- Track the filters that you apply to your Workspace lists within the History menu. Each time you change your filter, the History menu displays a separate entry.
- Quickly locate and adjust your user preferences by using the new streamlined search function.
- User preference icons now adopt your theme colors.
See Next Experience UI for more information.
New in the Yokohama release
- Fuzzy search results returned within the Unified Navigation menus
- Find relevant search results even with shortened text by using the fuzzy results filter, which ranks results based on their similarity to your search query. Adjust the minimum accuracy score to help fine-tune filter behavior.
- Customizing the Next Experience keyboard shortcuts
- Assign specific actions to unique key combinations to quickly execute tasks. See the Accessibility information section for details.
- Activity stream user preference available
- Enable the activity stream to automatically expand all activities from within the Workspace user preference group.
- Next Experience keyboard shortcuts
- Use a new keyboard shortcut to open and close the Now Assist panel and another keyboard shortcut to enable Now Assist voice input mode.
UI changes
- Enable keyboard focus on truncated text user preference
- The "Enable keyboard focus on truncated text" user preference has been updated to "Enable keyboard focus on text that displays a tooltip."
- Improved keyboard shortcut modal
- The keyboard shortcut menu has improved usability in the following ways:
- The modal now includes two columns that include the keyboard shortcut and a description with a scrollable list of available shortcuts on the viewed page.
- A search field enables you to search for shortcuts that are relevant to the page you’re viewing.
- A Close button enables you to easily close the modal.
Changed in this release
- Next Experience preferences
- The new user preference panel provides a more efficient, streamlined way for you to work. Use the new search bar to locate your preferences. A wider modal displays all preference groups and when you select a group, all the individual preferences that are related to it appear in the same window.
Activation information
Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Yokohama release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created prior to upgrade.
Theme Builder comes with the Next Experience and is active by default.
Browser requirements
The Yokohama release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported.
Accessibility information
- Customize Next Experience keyboard shortcuts
- Create your own keyboard shortcuts for frequently used actions.
- Next Experience keyboard shortcuts
- Keyboard shortcuts categorized: Keyboard shortcuts for each page are now organized into categories: Page Action, Page Navigation, Global Navigation, and General.
- Configure Next Experience accessibility preferences
- Voice input for Now Assist
A new user preference activates voice-to-text input in the Now Assist panel. With this feature, you can use your voice to access Now Assist skills in the Now Assist panel in any supported language.
This preference appears only if your system administrator has enabled the voice input for the Now Assist feature for your instance. For more information, see Enable voice input for the Now Assist panel.
Once your system administrator has enabled voice input for your instance, the "Enable voice input for the Now Assist panel" user preference is displayed.