Mastercard Spoke release notes
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Summary of Mastercard Spoke release notes
The ServiceNow® Mastercard Spoke application integrates the ServiceNow AI Platform with Mastercard’s Mastercom API Suite and Extended APIs. This integration enables fast and efficient management of payment and dispute resolution services directly within ServiceNow. The Yokohama release introduces significant enhancements to Mastercard Spoke, focusing on expanded dispute management capabilities.
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Key Features
- Dispute Management: Manage card disputes using Mastercard’s Mastercom API Suite and Extended APIs to handle cleared Single Message System transactions.
- Extensive Action Set: The release adds numerous new actions for Mastercom Extended, including:
- Document attachment and retrieval by Case ID, Claim ID, and Event ID
- Creation and updating of various case types such as chargebacks, claims, pre-arbitration/arbitration, and compliance cases
- Dispute initiation, report creation, and queue/lookups for cases, claims, reports, and transactions
- Request builders and response parsers to streamline API interactions
- Uploading and processing of documents related to disputes
- Activation and Availability: Mastercard Spoke can be installed by requesting it from the ServiceNow Store, where customers can also view additional apps and release information.
- Integration with ServiceNow Ecosystem: Works with Integration Hub and Workflow Studio to automate integration tasks and enable flow designers to include Mastercard-specific actions within their workflows. Note that Integration Hub requires a separate subscription.
What Customers Can Expect
- Streamlined dispute and payment management within ServiceNow, improving operational efficiency.
- Access to a comprehensive set of prebuilt actions to automate complex Mastercard dispute workflows without extensive custom development.
- Enhanced ability to attach and retrieve documents, create and update cases, and generate reports directly through ServiceNow.
- Seamless integration with financial services operations and workflow automation tools to support end-to-end dispute resolution processes.
- Ongoing updates and support via the ServiceNow Store release notes and version history.
The ServiceNow® Mastercard Spoke application enables the ServiceNow AI Platform to connect with the Mastercom API Suite and Mastercom Extended APIs, providing quick access to payment and dispute resolution services. Mastercard Spoke was enhanced and updated in the Yokohama release.
Mastercard Spoke highlights for the Yokohama release
- Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs.
- Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended.
See Mastercard Spoke for more information.
Important:
Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Yokohama release
- Mastercard Spoke actions
- The following Mastercard Spoke actions were built for Mastercom Extended:
- Attach Document by Case ID - Extended
- Attach Documents by Claim ID and Event ID - Extended
- Check Document Details - Extended
- Create a Report - Extended
- Create Chargeback Reversal - Extended
- Create Claim - Extended
- Create Pre-Arbitration/Arbitration Case - Extended
- Create Pre-Compliance/Compliance Case - Extended
- Initiate a Dispute by Claim ID - Extended
- Look up Case Details by ID - Extended
- Look up Claim Details by ID Request Builder - Extended
- Look up Claim Details by ID Response Parser - Extended
- Look up Claim Details Request Builder - Extended
- Look up Claim Details Response Parser - Extended
- Look up Claims in a Queue by ID Stream - Extended
- Look up Completed Report - Extended
- Look up Processed Documents by Case ID Request Builder - Extended
- Look up Processed Documents by Case ID Response Parser - Extended
- Look up Processed Documents by Document Completed ID Request Builder - Extended
- Look up Processed Documents by Document Completed ID Response Parser - Extended
- Look up Queue by ID - Extended
- Look up Queues Stream - Extended
- Look up Report Fields - Extended
- Look up Report Fields Stream - Extended
- Look up Report Status - Extended
- Look up Reports Stream - Extended
- Look up Statuses for Documents Associated with Cases - Extended
- Look up Transactions Request Builder - Extended
- Look up Transactions Response Parser - Extended
- Update Pre-Arbitration/Arbitration Case - Extended
- Update Pre-Compliance/Compliance Case - Extended
- Update Representment by Claim ID and Event ID - Extended
- Upload Documents - Extended
Activation information
Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.