Hardware Asset Management release notes
Summarize
Summary of Hardware Asset Management release notes
The ServiceNow® Hardware Asset Management (HAM) application in the Yokohama release offers enhanced workflow, automation, and mobile capabilities to efficiently track and manage technology assets. This release focuses on improving asset data accuracy, utilization, and risk reduction through new features like Asset Attestation and streamlined licensing for non-Operational Technology (OT) hardware assets. The application is available for installation via the ServiceNow Store.
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Key Features
- Asset Attestation: Enables validation of asset usage by allowing employees to confirm if assigned serialized hardware assets are still in use, supporting accurate asset details and audits.
- Hardware Model Normalization for OT Assets: When the OT Asset Management application is installed, hardware and consumable models are standardized, with an OT entity flag indicating OT assets for better categorization.
- User Interface Enhancements: The Employee Center portal now includes a “My Assets” menu on the global header and an “Assets” tab in the Employee profile widget for quick access to assigned asset details.
- Configurable Workspace Reflow: Supports zooming content up to 400% via browser settings without loss of content or functionality, improving accessibility and usability for users with low vision or varied device types.
- Accessibility Improvements: The workspace supports WCAG 2.1 Level AA conformance, including automatic page layout adjustments to enhance readability and navigation at high zoom levels.
Changes and Deprecations
- The MAC address field in the Hardware [almhardware] table is deprecated; the MAC address is now stored in the Asset [almasset] table for centralized data management.
- Reflow functionality can be disabled via system properties if needed for specific instances or pages.
Activation and Related Applications
To use Hardware Asset Management, customers must request installation from the ServiceNow Store. The release notes suggest reviewing the store for version history and cumulative updates.
HAM integrates effectively with other ServiceNow applications such as Software Asset Management (for software license tracking and optimization), Enterprise Asset Management (for full lifecycle asset management), Contract Management, and Procurement, providing a comprehensive asset and contract management ecosystem.
Benefits for ServiceNow Customers
With these enhancements, customers can expect improved accuracy in hardware asset data, better asset utilization through regular attestations, and enhanced user experience via accessibility improvements. The streamlined licensing and OT asset model normalization facilitate more precise asset categorization and management, reducing compliance risk and operational overhead.
The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Yokohama release.
Hardware Asset Management highlights for the Yokohama release
- Achieve asset data accuracy, improve asset utilization, and reduce risk through Asset Attestation.
- Streamline Hardware Asset Management (HAM) licensing for only non-OT hardware assets to access Hardware Asset Management features and workflows.
- Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.
See Hardware Asset Management for more information.
New in the Yokohama release
- Maintain accurate asset details by creating Asset Attestations
- Validate whether assets are in use and confirm asset assignment by performing audits through Asset Attestation to verify through confirmation by employees whether they are still using assigned serialized hardware assets.
- Hardware Model Normalization for Operational Technology (OT) assets
- When the OT Asset Management application is installed, standardize your hardware and consumable models with a minimum of one OT asset in addition to the model categories that belong to the opted-in HAM resource categories through the Hardware Model Normalization process. The OT entity flag on the asset indicates whether it's an OT asset.
UI changes
- My Assets menu and Assets tab on the Employee Center portal
- The My Assets menu appears on the global header navigation bar of the Employee Center home page. This menu provides employees with quick access to the details of assets assigned to them.
The Employee profile widget now includes an Assets tab, which shows the details of the assets assigned to the employee.
Changed in this release
- Reflow for Configurable Workspace
- The configurable Hardware Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Deprecations
The MAC address [mac_address] field in the Hardware [alm_hardware] table is deprecated. The data in this field is available in the new MAC address (mac_addr) field in the Asset [alm_asset] table.
Activation information
Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Accessibility improvements
- Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
- Reflow
- The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.