Audit Management release notes

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Audit Management release notes - Yokohama Release

    The ServiceNow Audit Management application facilitates planning, executing, and reporting audit engagements. The Yokohama release introduces enhancements focused on improved analysis, document management, and accessibility, helping organizations streamline audit processes and ensure compliance.

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    Key Features

    • Matrix Report in Audit Workspace: Enables analysis of relationships between variables such as risks and controls by presenting data in a structured Risk and Controls Matrix format, supporting better risk assessment and documentation.
    • Cloud File Management: Allows uploading and managing audit documents and work papers as cloud files directly from local computers. These files can be linked to any ServiceNow record, including sharing a single file across multiple Governance, Risk, and Compliance (GRC) records, enhancing collaboration and document accessibility.
    • Entity-Based Access Control: Provides granular access configurations based on entities, entity classes, and types. Qualified users with appropriate roles gain access to key audit-related tables such as Engagement, Test Plan, Control, Observation, Risk, and Issue, ensuring secure and relevant data access.
    • Configurable Workspace Reflow Support: The workspace now supports browser zoom up to 400% without loss of content or functionality. Page layouts adapt to vertical stacked views at high zoom levels, improving usability for users with low vision or other accessibility needs.
    • Accessibility Improvements: The configurable workspace is enhanced to meet WCAG 2.1 Level AA conformance, ensuring a more inclusive user experience.

    Activation and Usage

    Audit Management is available through the ServiceNow Store and requires installation via a request. The application integrates seamlessly with ServiceNow instances, enabling organizations to leverage the latest audit features.

    Practical Benefits for ServiceNow Customers

    • Improved audit analysis through matrix visualization helps identify risk-control relationships more effectively.
    • Cloud file management simplifies document handling and enhances collaboration across audit and GRC records.
    • Entity-based access controls safeguard audit data by restricting permissions to qualified users.
    • Enhanced accessibility features and reflow support ensure the application is usable by a wider range of users, including those with visual impairments.

    The ServiceNow® Audit Management application supports activities related to planning audit engagements, implementing engagements, and reporting findings to an audit committee. Audit Management was enhanced and updated in the Yokohama release.

    Audit Management highlights for the Yokohama release

    • Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace.
    • Manage your documents and work papers in Audit Management as cloud files.
    • Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance.
    • Share a single cloud file with multiple records by linking it to any GRC record.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Audit Management for more information.

    Important:
    Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Yokohama release

    Matrix report in the Audit Workspace
    Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix.
    Entity Based Access for Audit Management
    Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables:
    • Engagement
    • Test Plan
    • Control Test
    • Observation
    • Control to Engagement
    • Test Plan to Engagement
    • Risk to Engagement
    • Issue to Engagement
    • Entity to Engagement

    Changed in this release

    Reflow for Configurable Workspace
    The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

    Activation information

    Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow
    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace.