Task Intelligence Analytics and Monitoring
Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.
- Task Intelligence for ITSM Analytics and Monitoring
- View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.
- View Analytics for Task Intelligence for CSM
- View Task Intelligence for Customer Service analytics and see how your machine learning models are working.
- View Task Intelligence prediction history
- View details about historical predictions in the Predictor Results for CSM models.