Troubleshoot a Now Assist skill

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Run diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.

    Antes de Iniciar

    Role required: sn_nowassist_admin.nsa_admin

    Por Que e Quando Desempenhar Esta Tarefa

    Certain skills have diagnostic scripts that you can run from the Now Assist Admin console. These diagnostic scripts check for successful skill execution and setup of the underlying capability definitions. If you've made a copy of a skill, you will not be able to run diagnostics on the skill copy.

    Procedimento

    1. Navigate to All > Now Assist Admin > Features.

      If you’re already in the Now Assist Admin console, select the Now Assist Features tab.

    2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.
    3. On the feature card that contains the skill you want to troubleshoot, select View details.
    4. In the All available skills or Active skills section, select the more options icon More options icon. next to the skill that you want to make a copy of and select Run diagnostics.
    5. After the diagnostics are complete, review the results of each test.

      Modal with diagnostic results indicating an error "Error in executing capability Record Summarization"

    O que Fazer Depois

    If you have identified any problems with your skill configuration, you can edit the skill from the Now Assist Admin console.

    If editing the skill does not solve the issue, you can contact ServiceNow Support for additional help.