---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Set up document classification use cases

# Set up document classification use cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

A document classification use case is a set of categories used to classify your documents and their individual pages. It's made up of the use case record and its related fields (classes), and all related machine learning (ML)
models.
Importante:  
Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Dq_6c8JJ_cu9yJcvDkosRA "Use ServiceNow Now Assist in Document Intelligence to analyze and extract information from unstructured documents with generative AI.With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.").

## Overview of document classification use cases {#set-up-document-classification-use-cases__section_fx1_gwh_4xb}

In a document classification use case, you define the classes or categories that you want the AI to detect and apply to a document. Do this by specifying the type of document to process, the classes to apply, and the location where
document processing results are stored.

For example, if you want to process identification documents, you may want an "Identity Documents" use case. Then, add classes for passports, driver's licenses, military IDs, and so on, to label which type of documents are being
processed.

After you've defined a document classification use case, agents can begin processing documents for it in document tasks.

## Workflow {#set-up-document-classification-use-cases__section_fkk_jwh_4xb}

Set up a document classification use case in the following steps.

1. [Create a use case](https://servicenow-prod.fluidtopics.net/_tom8yhYXazaD13tiptPBQ "Create a use case record to begin defining the classes or categories that you want to apply to a type of document or pages within the document.").

   Define the name and properties for the use case.
2. [Create document classes using fields](https://servicenow-prod.fluidtopics.net/hdcOIsD3P_D9cSpCNp7s~A "Create fields as part of your document classification use case. Document Intelligence uses fields to define the classes or categories to apply to documents.").

   Define the classes or categories that the AI will learn to detect and apply to documents.
3. [Train the use case](https://servicenow-prod.fluidtopics.net/ZWsxr2gjmtjBmmbsijVT9g "Train the document classification use case with user input from completed document tasks to improve Document Intelligence recommendations over time.").

   Initiate a training job to provide user inputs from completed document tasks to the AI for continuous improvement.

{#set-up-document-classification-use-cases__ol_wb4_pwh_4xb}

As agents work on document tasks to classify documents and their individual pages, the AI learns from the feedback and continues to improve.