---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Using Natural Language Query

# Using Natural Language Query {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

With Natural Language Query (NLQ), you can query data in your tables by entering requests in natural, everyday language.

## NLQ overview {#using-nlq__section_fxh_sgb_knb}

NLQ turns your plain-language requests into structured queries of your data. You don't need to know how to use the condition builder, because NLQ constructs and displays the conditions for you.

If you have a role such as itil that can view and interact with tables, you can use NLQ by selecting the natural language filter icon.

NLQ works on any list on the platform. It returns results only from the table or list you query on.

## Find and use the natural language filter {#using-nlq__section_usc_rwk_t1c}

Selecting the natural language filter icon brings up the NLQ interface.

Enter your request in the What do you want to see field, then select Ask. NLQ parses your request, then displays the query in the condition builder. The results of the query are displayed in the list.  
With the default configuration of NLQ, you can continue to refine your query by entering another request into the What do you want to see field.Figura 1. Using NLQ to build on a previous query

This example image and procedure illustrates how to build a query using NLQ:

1. On the Incident table in the natural language filter, enter <kbd class="ph userinput">show me active hardware tickets</kbd> and select the Ask button.
2. The condition builder displays AllActive = trueCategory = Hardware as the query. The filtered results are displayed in the list.
3. To narrow down the list of results further, enter <kbd class="ph userinput">without assignment group</kbd>. Notice that as you type, NLQ displays possible matches for columns and fields. Select assignment group from the list of suggestions, and then Ask.
4. In the condition builder, NLQ adds \>Assignment group is empty to the query. The list refreshes to display only the matching rows.
5. To reset and start a new query, delete everything in the condition builder so that only All remains.
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## Useful information {#using-nlq__section_sxt_zgm_51c}

Keep the following information in mind when using NLQ.

* Your requests can contain periods and apostrophes, but not wildcard characters such as asterisks or regex.
* To group by a field or column, that column must be visible in the list view. Use the personalize list icon (![Personalize list icon.]()) to hide or display columns.
* For information about querying CMDB tables, see [Querying the CMDB](https://www.servicenow.com/docs/access?context=querying-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
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## Tips for improving your queries {#using-nlq__section_cnj_tsk_t1c}

When you select the Tips for improving your queries button, a modal window appears in the user interface. This window offers the following information about terms you can use in your NLQ questions and requests:

* Sorting or grouping: grouped by; sorted by; A-Z; z-a
* Dates: today; yesterday; last; this; next day(s); week(s); quarter(s); year(s)
* Filtering: starts with; ends with; more than; less than; empty; not empty; and; or
* Other information: my; my team; created by; unassigned

{#using-nlq__ul_wk3_c4b_knb} {#using-nlq__table_j3t_zq4_ypb__entry__2}

| Query | Example |
|-|-|
| Sorting or grouping | incidents grouped by category |
| Dates | created last month |
| Filtering | short description starts with computer |
| Other information | unassigned tickets |
| Single number | INC0777 |
[ ]

{#using-nlq__table_j3t_zq4_ypb}