---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an NLU model from blank

# Create an NLU model from blank {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a Natural Language Understanding (NLU) model from scratch. Start with an empty model to have full control over the model's content.

## Antes de Iniciar

* Make sure that the NLU Workbench plugin, NLU Workbench - Core plugin, and Predictive Intelligence plugin are all installed and activated on your instance.
* You can create NLU models for Virtual Agent and AI Search.
* Role required: nlu_admin or admin
{#create-nlu-modelx__ul_shl_vvs_tgb}

## Por Que e Quando Desempenhar Esta Tarefa

In this example procedure, you're building an NLU model to help Virtual Agent understand human-expressed intent regarding Human Resources.

## Procedimento

1. Set your scope to the application scope you want for your model.
2. Navigate to AllNLU WorkbenchModels.  
   The Virtual Agent tab opens by default.
3. Select the tab for the type of model you want to create, such as AI Search.
4. Select the Create new model button.
5. In the Add some details window, select the Start from blank button.
6. In the define details page, enter a unique Name and Short description.  
   In this example scenario, you enter <kbd class="ph userinput">HR Model for Virtual Agent</kbd> for the name and <kbd class="ph userinput">Natural language for Human Resources user requests</kbd> for the description.
7. Select the language and purpose from the drop-down lists.  
   In this example scenario, select <kbd class="ph userinput">English</kbd> and <kbd class="ph userinput">Virtual Agent</kbd>.
8. **Opcional:** Select a business area for your model.
9. Select Next.  
   Your model starts building. When complete, select View model to open the Model details page for your new model.

## O que Fazer Depois

Figura 1. Model details page

Your new model contains no content. Select Add content to begin
adding intents, entities, and vocabulary. For more information, see [Build and train your model](https://servicenow-prod.fluidtopics.net/EstdFaD6Z~spTHTfjmvTdg "After creating a model, build the model's content by adding intents, entities, vocabulary, and test set utterances. Your NLU model content determines how the model responds to user inputs.").

Add test
utterances and intents to build the model's default test set. For more information,
see [Test set creation and management](https://servicenow-prod.fluidtopics.net/WacY_xcSz2_eyKswVGmsBA "Use the default test set of your NLU model to test the model's performance and accuracy. Manage your test set over time by building or updating its content in the NLU Workbench.").