---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Import entities

# Import entities {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reuse entities that you have created across your other Natural Language Understanding (NLU) models. Importing entities saves time and helps improve the intents in your model.

## Antes de Iniciar

* Make sure that the NLU Workbench plugin, NLU Workbench - Core plugin, NLU Common Model plugin, and Predictive Intelligence plugin are all installed and activated on your instance.
* Create or use an existing NLU model.
* Create or use existing intents and entities.
* Role required: nlu_editor, nlu_admin, or admin. The nlu_editor must be assigned to the model.
{#import-common-entities-nlu__ul_shl_vvs_tgb}

## Por Que e Quando Desempenhar Esta Tarefa

New entities are usually created inside an individual intent. To help save time and improve your intents, you can also reuse entities from your other models by importing them. After importing entities into a model, annotate the model's utterances using the new entities.  
Nota:  
All models include several system entities by default.

In this example procedure, you are importing several entities to a new model.

## Procedimento

1. Navigate to AllNLU WorkbenchModels.  
   The Virtual Agent tab opens by default.
2. Select the tab corresponding to your model's application, then select the name of the model you want to add entities to.
3. In the Build and train your model phase, select the Entities tab.
4. Select Import entity.  
5. In the Import Entity window, select the entities you want to import.  
   In this example, you click the drop-down arrow for Application: HR Service Delivery NLU Model for Virtual Agent Conversations. Select the four entities.  
   Nota:  
   Importing entities does not import any utterances that are annotated with those entities. You must annotate your current model's utterances using the new imported entities, then retrain the model.
6. Click Import.  
   The selected entities import to the model. The entities appear under User Defined Entities in the Entities tab. By default, Model Availability will be enabled so that all intents in the model can use the entity.

## O que Fazer Depois

Use the imported entities to annotate the utterances of the model. Train your model
to save your changes.
**Conceitos relacionados**   

* [Using regular expressions in entities](https://servicenow-prod.fluidtopics.net/3eVQ5ob2Vd4oT9hEE_sEDg "Learn how to use regular expressions in your NLU entities to establish patterns that help the system locate, match, and manage text.")  
**Tarefas relacionadas**   

* [Create a simple entity](https://servicenow-prod.fluidtopics.net/YoOMqKUSHjJk0a0vl77R9w "Create one or more simple entities from words in your utterance examples. An entity is an object of, or context for, an action.")
* [Create a mapped entity](https://servicenow-prod.fluidtopics.net/vawhhK8fYzS77AOSbXei1Q "Create an entity mapped to a vocabulary source, or to a list of values you manually create for the entity. Mapped entities can help provide multiple values the model can use as context when interpreting utterances.")
* [Create a pattern entity](https://servicenow-prod.fluidtopics.net/~EzG0wJ9wuPajRnFU7YomA "Create a pattern entity from a word or phrase with repeatable patterns, such as email addresses and phone numbers. These patterns help the system to recognize similar utterances based on the patterns.")
* [Create a system-derived entity](https://servicenow-prod.fluidtopics.net/U3JDomZUv9a44VlRc4eZGg "Create a custom entity that's derived from a default system entity such as date, time, duration, or location.")
* [Create an open-ended entity](https://servicenow-prod.fluidtopics.net/smN5VTKKyplbfJesW8JQEw "Use an open-ended entity when you want to improve intent prediction accuracy. Open-ended entities help your model focus on the context of the utterances.")
* [Import an NLU intent](https://servicenow-prod.fluidtopics.net/ca6dZybHpGPvXWw~qGth1A "As you create intents for your Natural Language Understanding (NLU) model, you can also import and reuse intents from other models in the same application scope. Reusing intents saves time when building new models.")