---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Manage machine learning models with Task Intelligence

# Manage machine learning models with Task Intelligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create, edit, train, and assess machine learning models to make predictions for customer service cases and incidents.

[Managing Task Intelligence for ITSM models](https://www.servicenow.com/docs/access?context=using-task-intelligence-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Use the machine learning capabilities of Task Intelligence for ITSM to predict and recommend incident field information and help with incident categorization.

[Use Task Intelligence for Customer Service](https://www.servicenow.com/docs/access?context=use-task-intelligence&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Use the Task Intelligence features to create field prediction and sentiment models for cases, and review Task Intelligence analytics and prediction history.