---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an AI case in the AI Control Tower

# Create an AI case in the AI Control Tower {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt
resolution.

## Antes de Iniciar

Role required: sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

## Procedimento

1. Navigate to AllAI Control Tower.
2. Go to the AI cases dashboard.
3. On the AI cases dashboard, on the AI cases tab, select Create AI case.
4. On the form, fill in the fields.  
   For a description of the field values on the Create New AI case form, see [Create new AI case form](https://servicenow-prod.fluidtopics.net/Y55IWEu6To32qoNK35dsBg "Use the Create New AI case form in the AI Control Tower to report an AI case with the necessary details.").
5. Select Save.  
   After you submit this form, the AI case team will provide the insights and support you need.
{#create-ai-case-in-the-ai-control-tower__steps_kxv_p2q_dfc}