---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Extract and analyze data with ServiceNow AI Lens in Virtual Agent

# Extract and analyze data using ServiceNow AI Lens from Virtual Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.

## Antes de Iniciar

To access the ServiceNow AI Lens functionality, perform the following steps:

* Install ServiceNow AI Lens on your ServiceNow instance. For more information, see [Install the ServiceNow Lens in the ServiceNow instance](https://servicenow-prod.fluidtopics.net/kjVYKWZ3DyY1vCa_lggNDg "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.").
* Turn on the ServiceNow AI Lens skill to add the generative AI capability. For more information, see [Activate the ServiceNow AI Lens skill](https://servicenow-prod.fluidtopics.net/G_UHJPUjfS~LQq1YASMOIA "Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.").
* Enable ServiceNow AI Lens topic for Now Assist in Virtual Agent. For more information, see [Enabling ServiceNow AI Lens in Virtual Agent](https://servicenow-prod.fluidtopics.net/QuM2fr~~vUjAmYIr8UYy0Q#enabling-lens-for-virtual-agent "You can enable ServiceNow AI Lens in Virtual Agent so that ServiceNow AI Lens can be triggered from Virtual Agent conversation.").
{#trigger-lens-from-va__ul_urn_w5j_y2c}

Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information.

Role required: lens_user

## Procedimento

1. Navigate to the home screen on your Now mobile app or a portal.
2. Select the Now Assist icon ![]().
3. Select Show all topics and select ServiceNow AI Lens topic or type ServiceNow AI Lens.  
   You would see a welcome message from ServiceNow AI Lens topic.
4. Select one of the following options:
   * Choose an image
   * Take a picture

   {#trigger-lens-from-va__choices_rpl_x1c_hgc}  
5. Upload an image or take a picture.
6. Provide instructions on how to process the provided image.  
   ServiceNow AI Lens can provide insights, recommendations, resolution steps, and more.
7. **Opcional:** Ask follow-up questions.
8. When you are done, type Exit to leave the conversation.