--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Create a skill # Create a skill {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Create a custom skill for Now Assist. Creating a custom skill enables you to have greater flexibility with Now Assist's generative AI capabilities. ## Antes de Iniciar Role required: sn_skill_builder.admin ## Procedimento 1. Navigate to AllNow Assist Skill KitHome. 2. Select Create new skill. 3. On the form, fill in the fields. {#create-new-skill__table_chg_qth_lcc__entry__2} | Field | Description | |-|-| | Skill name | A name for the skill. | | Description | A description of the skill. | | Default provider | Available providers: * Now LLM Service * External LLMYou can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://servicenow-prod.fluidtopics.net/Cy7vzuHvvLTh_dgK4vwTHQ "Explore the AI model providers section in AI Control Tower.") to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://servicenow-prod.fluidtopics.net/34fZhQbZkWRHVcn4i1bUlQ "Access and select the LLM (large language model) provider used for various Now Assist skills. The selection impacts all the skills within the capability."). For more information, see [Large language models on the ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/kjktxxN~1oYt42Y3QoFg1g "ServiceNow AI Platform utilises large language models (LLM) for generative AI and agentic AI functionality. You can choose the ServiceNow LLM or supported third-party models. LLMs bring about the Generative AI application capabilities by understanding and generating human language, and processing vast amount of data."). * Spokes * Custom LLMFor more information on setting up a custom large language model (LLM), see [Configure a generic large language model (LLM) connector](https://servicenow-prod.fluidtopics.net/nFM6XhFSRJt5I21WqaomLg "Connect an external LLM to the ServiceNow AI Platform by using a generic LLM connector. With a connector, you can write your own prompts to send to the LLM and create your own generative AI capabilities.") {#create-new-skill__ul_oxt_tth_lcc} {#create-new-skill__ul_nxt_tth_lcc} Available prebuilt spokes that enable you to connect with an external LLM: * Microsoft Azure OpenAI Generative AI Spoke * OpenAI Generative AI Spoke * Aleph Alpha * WatsonX * Google Gemini (MakerSuite and Vertex AI) {#create-new-skill__ul_jss_vth_lcc} Nota: The spokes don't consume Integration Hub transactions. The spokes consume assists. | | Provider API | The provider of the API for your chosen LLM. | [Tabela 1. New skill form] {#create-new-skill__table_chg_qth_lcc} 4. Select how you want to create the prompt for the skill. * Write from scratch * Choose one from library 1. Find the prompt that you want to use. 2. Select View. 3. Select Use prompt. {#create-new-skill__ol_ikq_34b_b2c} * Use an AI-generated prompt {#create-new-skill__ul_onz_14b_b2c} 5. Select Next. 6. **Opcional:** Add skill inputs and outputs. 7. Select Go to summary. 8. Select Finish. ## O que Fazer Depois After you create the skill, you must configure it. To learn more about configuring a skill, see [Configure a skill prompt](https://servicenow-prod.fluidtopics.net/~LiRLehexIrxmbE4T0Q2Qw "Configure your skill prompt to set the model that is used and the randomness and creativity of the response."). If you don't need to set any configurations for your skill, you can create your skill prompt and tools. To learn more, see [Create a prompt](https://servicenow-prod.fluidtopics.net/3K4Mw7oWnde16Gb5hkIQ~Q "After you create a custom skill, create a prompt. Creating a prompt enables you to choose what skill inputs to use, as well as the type of tool.") and [Add a tool](https://servicenow-prod.fluidtopics.net/QCD2zZrjPlA1IUXdUZdZLw "Add and manage tools visually in the Tools editor, including decision branching, to execute different tools for your skill. Adding decision branches between tools enables you to define the conditions that need to be met for a tool to run. If no conditions are met, the default branch's step is executed."). * **[Clone and edit a ServiceNow skill](https://servicenow-prod.fluidtopics.net/VNzGrv9zK61u1n7~A7ruAQ)** Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the LLM response. **Tarefas relacionadas** * [Create a prompt](https://servicenow-prod.fluidtopics.net/3K4Mw7oWnde16Gb5hkIQ~Q "After you create a custom skill, create a prompt. Creating a prompt enables you to choose what skill inputs to use, as well as the type of tool.") * [Use prompt assistance](https://servicenow-prod.fluidtopics.net/ZZm5cCoA76wpRoLwhiC~5w "Use prompt assistance to get a jump start with your prompt development by selecting an example from the prompt library or using Now Assist to generate one.") * [Test a prompt](https://servicenow-prod.fluidtopics.net/9qkmGmprM967_h3JofOULg "After you create a prompt for your custom skill, test the prompt template before you finalize it. Testing the prompt verifies that you’re seeing the expected prompt results before it’s activated.") * [Evaluate a prompt](https://servicenow-prod.fluidtopics.net/IxPxoq22NmNjnjr2ikC5ng "Use the Now Assist Skill Kit evaluation tools to evaluate the effectiveness of your skill prompts.") * [Finalize and publish a skill](https://servicenow-prod.fluidtopics.net/4CCY98KqcGKnQezZsLF_Yw "When you’re satisfied with your prompt, you can publish your custom skill. Publishing the skill enables a Now Assist admin to activate it.") * [Activate a skill](https://servicenow-prod.fluidtopics.net/oZJjIVP1LalfAgGuUV_d2A "After you create and publish a custom skill, you must activate it in Now Assist Admin. Activating the skill enables you to trigger the skill within the UI.") * [Call a custom skill from a script](https://servicenow-prod.fluidtopics.net/vTL_nmhQexkQrnOCiMkq_Q "You can use a script to call a custom skill.")