---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use

# Using Document Intelligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use document tasks to process documents for classification and data extraction in Document Intelligence.  
Importante:  
Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Dq_6c8JJ_cu9yJcvDkosRA "Use ServiceNow Now Assist in Document Intelligence to analyze and extract information from unstructured documents with generative AI.With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.").

In a document task, you upload the single or multi-page documents you want to process. Then DocIntel processes them by detecting and analyzing text in those documents and auto-filling or providing recommendations to populate the fields defined in the use case.

For document tasks that aren't yet fully automated, training the DocIntel AI is an important part of achieving full automation.

Process document tasks in the following steps:

1. [Create a document task](https://servicenow-prod.fluidtopics.net/BM_U4YkZNMAg1IPEaRi3~w "Create a document task and upload single or multi-page documents that are in JPEG, PNG, or PDF formats to start extracting text or classifying documents.").
   1. Create the task record.
   2. Process the document task.
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2. [Complete a document task](https://servicenow-prod.fluidtopics.net/okxnD0cZH_cZMWnk4RqQaQ "After the document task processing is finished, complete the task by providing input or review to train the AI.").
   1. Use the Document Intelligence workspace to train the AI.
   2. Submit the document task.
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