---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure Task Intelligence

# Configure Task Intelligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure and install the Task Intelligence Admin Console and its related applications.

## Configuration overview {#configure-task-intelligence__section_ykv_ccx_txb}

The Task Intelligence Admin Console is installed along with Task Intelligence for CSM or Task Intelligence for ITSM. See [Install Task Intelligence Admin Console](https://servicenow-prod.fluidtopics.net/eQ~Z2EXmlFej3V1OJDnRrw "You can install the Task Intelligence application (sn_ti_admin) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.") for more details.  

[Configure Task Intelligence for ITSM](https://www.servicenow.com/docs/access?context=configure-task-intelligence-for-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Configure Task Intelligence for ITSM so that agents can use the application to fulfill their requirements efficiently.

[Configure Task Intelligence for Customer Service](https://www.servicenow.com/docs/access?context=configure-task-intelligence&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Install the Task Intelligence for Customer Service application and configure the different features: case categorization, language detection, sentiment analysis, and Document Intelligence for Customer Service.