---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create a Task Intelligence model

# Create a Task Intelligence model {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create machine learning models to predict field values, analyze case sentiment, or detect case language.  

[Create a model to predict incident fields](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   Create and deploy incident-prediction, solution-based models to predict incident fields for new IT service incidents.

[Create a model to predict record fields](https://www.servicenow.com/docs/access?context=csm-task-intel-create-cat-solution&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Create and train a model to predict fields for customer service cases.