---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Potential knowledge gaps

# Potential knowledge gaps {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The potential knowledge gap skill helps find missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations become available after you activate the knowledge gaps skills in Now Assist
Admin.

The knowledge gaps feature (also known as potential gaps) helps knowledge managers and service teams discover missing or insufficient knowledge articles by analyzing service case and incident patterns. When the relevant skills are
activated, Now Assist generates gap recommendations to guide the creation or improvement of knowledge content.

For more information, see [Manage potential knowledge gaps](https://www.servicenow.com/docs/access?context=address-knowledge-gaps&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)