--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Activate a skill # Activate a Now Assist in Document Intelligence skill {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Activate the Now Assist in Document Intelligence skills that agents can use to help analyze and extract information from documents with generative AI. ## Antes de Iniciar Now Assist in Document Intelligence skills are turned on by default. The skills will be automatically available to appropriate role users for the application. The new default behavior works as follows: New customers : When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Australia Patch 1) : There is no change to skills that are currently enabled and customized. A skill is turned on if: * The Now Assist plugin is installed, but the skill was never turned on. * An admin has never adjusted roles for the skill. {#activate-now-assist-in-document-intelligence-skill__ul_oxd_byg_m3c} A skill is not turned on if: * The skill was previously turned on, and then turned off again. * An admin has adjusted roles for the skill. {#activate-now-assist-in-document-intelligence-skill__ul_hst_xxg_m3c} For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://servicenow-prod.fluidtopics.net/BRmxNZVsqx_s9mIb58ASjA "Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default."). Before activating a document intelligence skill in Now Assist, the following applications and their respective plugins must be installed. * Now Assist For more information, see [Install Now Assist plugins](https://servicenow-prod.fluidtopics.net/8hhZbVM9jL31kt~73UsFXA "Install Now Assist plugins to enable generative AI on your instance."). * Document Intelligence For more information, see [Install Document Intelligence](https://servicenow-prod.fluidtopics.net/xoaIZXACqsf1KlOBCnIAfg "You can install Document Intelligence (sn_docintel) and Document Intelligence Admin (sn_docintel_admin) if you have the admin role. The sn_docintel_admin application installs related ServiceNow Store dependencies if they aren’t already installed."). * Now Assist in Document Intelligence For more information, see [Install Now Assist plugins](https://servicenow-prod.fluidtopics.net/8hhZbVM9jL31kt~73UsFXA "Install Now Assist plugins to enable generative AI on your instance."). {#activate-now-assist-in-document-intelligence-skill__ul_rdl_myx_ydc} Role required: admin ## Por Que e Quando Desempenhar Esta Tarefa Now Assist in Document Intelligence skills are now turned on by default. If a skill was previously turned on and then turned off, or if an administrator has adjusted roles for the skill, perform the steps in this task to reactivate the skill. This task doesn't apply to the Multimodal chat skill. The multimodal chat skill is used to enable chat responses about the content of uploaded documents and images. It is only used on the server side by the document and visual insights AI agent and by the question answering capability in Now Assist in Virtual Agent. This skill doesn't require configuration in the Now Assist Admin console. ## Procedimento 1. Navigate to AllNow Assist AdminFeaturesSkills. 2. In the workflow list, select PlatformOther. Figura 1. Now Assist skills for the Platform workflow 3. On the Document intelligence feature card, select View details. The Document intelligence skills page opens. Figura 2. Document intelligence skills page 4. In the All available Document intelligence skills section list of Platform skills, select Activate skill for the document intelligence skill that you want to activate. For more information on document intelligence skills, see [Exploring Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/tO5imRogyZsfS80SxpQfgA "With Now Assist in Document Intelligence, you can use generative AI to extract key information from your documents and images for use in your workflows your agents can use generative AI to help review documents for key information and extract document data for use in your workflows."). The guided use case setup opens. 5. Create a use case. 1. To create a new use case, follow the steps in [Set up a use case for Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/DxgRIxjl1iYHIDeub6MvUw "Create a use case record to define a document you want to process with Now Assist in Document Intelligence."). 2. Select Save and continue. {#activate-now-assist-in-document-intelligence-skill__substeps_fdt_lzx_ydc} 6. Select the display. 1. **Opcional:** Turn on the Display option to show the skill in all ServiceNow AI Platform products. 2. Select the Expand icon (![Expand icon.]()) and grant one or more user roles to personnel who will work with the document intelligence skill. 3. Select Save and continue. {#activate-now-assist-in-document-intelligence-skill__substeps_pp4_szx_ydc} 7. Define access. 1. **Opcional:** Define a different access control list (ACL) for the skill. An ACL enables you to restrict who is able to access and execute the skill to only users with the correct role. 1. Select the Edit icon (![Edit icon.]()) for Roles. 2. Select an option. {#activate-now-assist-in-document-intelligence-skill__table_vbc_vcf_hhc__entry__2} | Option | Description | |-|-| | Any authenticated user | As long as a user is logged in, they can access and execute the skill. | | Select roles | Select the roles that a user must have to execute the skill. Nota: If you select multiple roles, a user must only have one of the roles to execute the skill. | [ ] {#activate-now-assist-in-document-intelligence-skill__table_vbc_vcf_hhc} 3. Select Apply. {#activate-now-assist-in-document-intelligence-skill__ol_tbw_dcf_hhc} 2. Select Save and continue. {#activate-now-assist-in-document-intelligence-skill__substeps_awd_vbf_hhc} 8. Review and activate. 1. Review the configuration selections you've made for the skill. 2. **Opcional:** Select Back to return to a previous step and make a change. 3. Select Activate. {#activate-now-assist-in-document-intelligence-skill__substeps_k43_nzx_ydc} ## Resultado The skill is active and available to the selected user roles. **Tarefas relacionadas** * [Set up a use case for Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/DxgRIxjl1iYHIDeub6MvUw "Create a use case record to define a document you want to process with Now Assist in Document Intelligence.") * [Turn on Full automation mode for a document extraction use case](https://servicenow-prod.fluidtopics.net/K6VRjwYvGILPkqq8JbRzTg "Turn on Full automation mode to automatically complete and submit document tasks without an agent review. Full automation mode is turned off by default in document extraction use cases.") * [Change the large language model (LLM) language models for a use case](https://servicenow-prod.fluidtopics.net/_irHDZaZ1bh~5mLunQuH_A "Choose a large language model (LLM) used to generate predictions for an extraction or a Q&A the language models for a Now Assist in Document Intelligence use case.") * [Edit a use case in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/lLsJ827TX9IZ6idimFGtBA "Edit a use case to change the name, fields, tables, questions, and integrations.") * [Make a copy of a use case in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/DS_p3Ztux4T_~j264nLEWg "Make a copy of a use case to save time when you need to create a new use case with a similar structure.") * [Deactivate a use case in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Jx554q7HmElmU1SWYvJ~UQ "Deactivate a use case that you don’t want to use for your documents.") * [Delete a use case in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/9Ngk8dELXhTlhQXoXrt8ig "Delete a use case when it is no longer needed for your documents.")