--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Update a record from an instance # Update a record in an instance by using ServiceNow AI Lens {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Update a record in the ServiceNow instance by auto-filling the form fields with data that is extracted from one or more documents. ## Antes de Iniciar You must perform this task in Core UI. To access the ServiceNow AI Lens functionality, perform the following steps: * Install ServiceNow AI Lens on your ServiceNow instance. For more information, see [Install the ServiceNow Lens in the ServiceNow instance](https://servicenow-prod.fluidtopics.net/kjVYKWZ3DyY1vCa_lggNDg "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows."). * Turn on the ServiceNow AI Lens skill to add the generative AI capability. For more information, see [Activate the ServiceNow AI Lens skill](https://servicenow-prod.fluidtopics.net/G_UHJPUjfS~LQq1YASMOIA "Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows."). * Download the ServiceNow AI Lens installer to scan your desktop screen. For more information, see [Download the ServiceNow AI Lens installer](https://servicenow-prod.fluidtopics.net/sw0J5ErvpmbQqetb_pFdag "Download the ServiceNow AI Lens installer so that you can install the ServiceNow AI Lens on your system for scanning visual data."). {#update-record-sn-lens__ul_urn_w5j_y2c} Verify that ServiceNow AI Lens has access to record the screen on your system. For more information, see [Providing permission to ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/sw0J5ErvpmbQqetb_pFdag#download-sn-lens-msi__lens-permission). Use the Update with Lens button to launch the ServiceNow AI Lens scanner window and scan the data from documents, and update a form on the instance. You must have create and update access privileges to see the Create with Lens button in the list view of any table. Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information. Role required: lens_user ## Procedimento 1. On your ServiceNow instance, navigate to the list view of a table. Example of a table: Incidents 2. Select the record that you want to update. 3. Select Update with Lens. 4. In the ServiceNow AI Lens.app dialog box, select Open ServiceNow AI Lens.app. Dica: This confirmation dialog appears when you select Create with Lens for the first time. You can make this a one-time step by selecting Always allow \ to open links of this type in the associated app before selecting Open ServiceNow AI Lens.app. 5. **Opcional:** On the onboarding journey widget, complete the onboarding and select Got it. If you launch the ServiceNow AI Lens for the first time, the onboarding journey widget appears. You can select Don't show me again to hide the widget the next time you launch ServiceNow AI Lens. 6. On your system, open an artifact that you want to scan. An artifact can be an image, scanned or handwritten note, website, or application. 7. Place the ServiceNow AI Lens scanner window on the top of the artifact. You can resize the ServiceNow AI Lens scanner window by dragging its borders. 8. **Opcional:** Update the form on the instance with data extracted from a single screenshot or file. 1. To provide additional instructions to extract, analyze, and organize data, select the Edit icon (![Edit icon.]()) and then enter the instructions. The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property. Nota: This is an optional step. Figura 1. Extract data from a single screenshot or uploaded files Dica: Use the Upload file icon to upload one or more files from which data is extracted and auto-filled in the form. For more information, see [sn-lens-standalone-app.html#sn-lens-standalone-app__upload-files-steps](https://servicenow-prod.fluidtopics.net/YdWVAejz08gVq8IdQkweuQ#sn-lens-standalone-app__upload-files-steps) {#update-record-sn-lens__single-screen-no-analyze} {#update-record-sn-lens__single-screen-no-analyze} 2. Select Analyze. The form is updated with the extracted data. 3. Verify that the form fields are correctly updated. {#update-record-sn-lens__substeps_imc_w51_dhc} 9. **Opcional:** Extract the data from multiple screenshots. 1. Select the Multi-capture button ![](). 2. Continue to take the required screenshots by selecting the Capture button ![](). You can capture up to 10 images to ServiceNow AI Lens. You can take multiple screenshots of the same artifact or different artifacts. 3. When you're finished taking screenshots, select Done ![](). The window shows the thumbnails of the images that ServiceNow Lens captured. {#update-record-sn-lens__substeps_qjx_g1g_s2c} 10. In the ServiceNow instance, review the text that is auto-filled by Now Assist into your record. The fields that are auto-filled by Now Assist are highlighted with the Sparkle icon ![](). Only the fields that are supported by ServiceNow AI Lens get auto-populated with the extracted data. If you don't have any supported fields in your form, then ServiceNow AI Lens won't update the record. For more information about the supported fields, see [Field types supported](https://servicenow-prod.fluidtopics.net/U6dQIHXIYFyJxICZjUX0sw "Learn about the field types that are currently supported with the ServiceNow AI Lens application."). | Option | Action | | If the auto-filled text looks good | Save the record by selecting Save. | | If the auto-filled text requires changes | Do one of the following actions: * Manually adjust the information in the fields and save the record. * In the ServiceNow AI Lens window, provide different instructions or take more screenshots and select Analyze so that ServiceNow AI Lens can extract, comprehend the data again, and auto-fill the data into the record. Save the record by selecting Save. You can analyze the artifacts as many times as needed without reloading the form. {#update-record-sn-lens__ul_hyg_dz2_s2c} | |-|-| {#update-record-sn-lens__choicetable_jjf_zx2_s2c} {#update-record-sn-lens__steps_bzw_kqy_r2c} **Conceitos relacionados** * [Supporting information for ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/uj_IvJdb6Y0Im_GeFmrXEg "Get a quick overview of the important information that is related to the ServiceNow AI Lens application.") **Tarefas relacionadas** * [Create a record in an instance by using ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/PZ3EaqQhDU3~oWk_jNNc0g "Create a record in the ServiceNow instance by auto-filling the form fields with data that is extracted from one or more documents.") * [Extract and analyze data with ServiceNow AI Lens desktop app](https://servicenow-prod.fluidtopics.net/YdWVAejz08gVq8IdQkweuQ "Extract and analyze data from one or more screenshots that you capture or files that you upload, and then preview the data analysis.") **Referência relacionada** * [ServiceNow AI Lens limitations](https://servicenow-prod.fluidtopics.net/fuuJY55vG74MufPsrcSfpw "Be aware of a few limitations when you’re using the ServiceNow AI Lens application.")