---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Task Intelligence Analytics and Monitoring

# Task Intelligence Analytics and Monitoring {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.  

[Task Intelligence for ITSM Analytics and Monitoring](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
:   View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.

[View Analytics for Task Intelligence for CSM](https://www.servicenow.com/docs/access?context=csm-task-intel-case-monitoring&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   View Task Intelligence for Customer Service analytics and see how your machine learning models are working.

[View Task Intelligence prediction history](https://www.servicenow.com/docs/access?context=csm-task-intel-prediction-history&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   View details about historical predictions in the Predictor Results for CSM models.