--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Configure # Configuring Document Intelligence {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Activate Document Intelligence on your instance and get started with basic configuration. Importante: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Dq_6c8JJ_cu9yJcvDkosRA "Use ServiceNow Now Assist in Document Intelligence to analyze and extract information from unstructured documents with generative AI.With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows."). 1. Install and configure Document Intelligence. * [Set up Document Intelligence](https://servicenow-prod.fluidtopics.net/59MPZSX3NSWgYxRehLoMXQ "Review the following information before you start setting up Document Intelligence."). Review important information before you start setting up Document Intelligence. * [Install Document Intelligence](https://servicenow-prod.fluidtopics.net/xoaIZXACqsf1KlOBCnIAfg "You can install Document Intelligence (sn_docintel) and Document Intelligence Admin (sn_docintel_admin) if you have the admin role. The sn_docintel_admin application installs related ServiceNow Store dependencies if they aren’t already installed."). For the best configuration experience for document extraction [use cases](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#gloss-use-case-docintel "A use case is a set of configurations used to define the structure of a type of document that you want to process. It’s made up of the use case record and its related fields, field groups, integrations, flows, and all the related machine learning (ML) models. The use case also includes the mode for how the extraction should occur."), install the Document Intelligence Admin application. * [Upgrade to Document Intelligence 3.0 or later from version 2.4 or earlier](https://servicenow-prod.fluidtopics.net/GyZyp~fYDxitjGgN0B0htA "Document Intelligence 3.0 or later includes an updated database schema to support its transition from a scoped application to a ServiceNow AI Platform plugin."). Document Intelligence 3.0 or later includes an updated database schema to support its transition from a scoped application to a ServiceNow AI Platform plugin. * [Configure Document Intelligence settings](https://servicenow-prod.fluidtopics.net/xpoBbefVNwOQkpdWq9jLjw "Use general settings to control how Document Intelligence displays information to users."). Use general settings to control how Document Intelligence displays information to users. {#doc-intel-administration__ul_ydj_tn3_j1c} 2. Configure Document Intelligence use cases. Set up Document Intelligence to process different types of documents by telling it what data you want to extract and what classes or categories you want to apply. * [Set up document extraction use cases](https://servicenow-prod.fluidtopics.net/tHW6B9mHbOdqyg9P~BGx4Q "In Document Intelligence, a use case is used to define the structure of a type of document you want to process. It's made up of the use case record and its related fields, field groups, integrations, flows, and all the related machine learning (ML) models."). Create [extraction](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#gloss-extraction-docintel "In Document Intelligence, the process of identifying relevant information in a document and using it as a basis for the AI to recommend a field value.") use cases, add [fields](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#gloss-field-docintel "A single piece of information to extract from a document in Document Intelligence. For example, the date on a document. Fields are sometimes called keys or attributes.") and [field groups](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#gloss-field-group-docintel "A group of fields that belong together in Document Intelligence. Field groups are used to extract information from lists and tables. For example, a group named \"item\" contains description, quantity, and unit price fields from a purchase order."), and configure data extraction modes to begin extracting data from your documents. * [Manage document extraction use cases](https://servicenow-prod.fluidtopics.net/0Cxy0MsSrdD3eXCpDyIgTQ "Manage your Document Intelligence use cases to efficiently support your document extraction requirements."). Manage your Document Intelligence use cases to support your document extraction requirements. * [Set up document classification use cases](https://servicenow-prod.fluidtopics.net/yr7o4XJ0Wjwy3OnSK7HuUA "A document classification use case is a set of categories used to classify your documents and their individual pages. It’s made up of the use case record and its related fields (classes), and all related machine learning (ML) models."). Create [classification](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#gloss-classification-docintel "In Document Intelligence, the process of categorizing documents and document pages based on their type.") use cases, add fields (classes), and train your use cases to begin classifying documents. * [Manage document classification use cases](https://servicenow-prod.fluidtopics.net/sVtKlAkALMvFnkzkmC2Yzg "Manage your Document Intelligence use cases to efficiently support your document classification requirements.") Manage your Document Intelligence use cases to support your document classification requirements. {#doc-intel-administration__ul_d2j_tn3_j1c} {#doc-intel-administration__ol_xdj_tn3_j1c}