---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Salesforce

# AI Service Graph connector for Salesforce {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the  AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control
Tower value dashboard.

## Download apps from the Store {#salesforce__section_wds_dhj_m3c}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to download the AI Service Graph Connector for Salesforce app.

## Supported ServiceNow versions {#salesforce__section_czc_fhj_m3c}

* Australia
* Zurich patch 7
* Yokohama patch 11
{#salesforce__ul_wzr_fl5_k3c}

## User role {#salesforce__section_c33_hhj_m3c}

* sn_ai_disc.discovery_admin
* sn_cmdb_int_util.sgc_admin
{#salesforce__ul_brt_nhj_m3c}

## Salesforce AI Metadata mapping in ServiceNow tables {#salesforce__section_dky_vps_m3c}

**AI Agents**

alm_ai_system_digital_asset -\> Model table (cmdb_ai_system_component_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model ID | Model | model_id |
| Agent ID | Product instance identifier | agent_id |
| Version | External record reference | version_id |
| Status | State (install_status) | u_status |
| Quantity | Quantity | quantity |
| Vendor | Vendor | u_vendor |
| Company | Company | cleansed_manufacturer_ref |
| Source System | Source System | vendor |
| Asset Type | Model Category | asset_type |
[ ]

{#salesforce__table_xn2_xps_m3c}

**AI Models**

alm_ai_model_digital_asset -\> Model table (cmdb_ai_model_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Asset Type | Model category | asset_type |
| Foundation Model ID | Base model | foundation_model_identifier |
| Model | Model | base_model |
| Status | State (install_status) | u_status |
| External Reference ID | External record reference | id |
| Vendor | Vendor | cleansed_vendor_ref |
| Quantity | Quantity | quantity |
[ ]

{#salesforce__table_yn2_xps_m3c}

**AI Tools**

AI subcomponent reference table (sn_ent_ai_tool) -\> sn_ent_ai_system_subcomponent_m2m -\> AI system/Model table (alm_ai_system_digital_asset)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Description | Description | description |
| Type | Type | type |
| Source Information | Source information | source |
| Name | Name | developername |
| Table Name | Target document table | tablename |
[ ]

{#salesforce__table_zn2_xps_m3c}

**AI Prompts**

alm_ai_prompt_digital_asset -\> Model table (cmdb_ai_prompt_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model Name | Model | model |
| Description | Prompt information | description |
| Table Name | Servicenow table | table_name |
| ID | External record reference | id |
[ ]

{#salesforce__table_a42_xps_m3c}

**AI Agents Usage**

sn_ai_disc_ai_usage -\> AI system/Model table (alm_ai_system_digital_asset)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| User | User | user |
| Time | Time | timestamp |
| Parent ID | Session ID | parentid |
| Total Invocations | Count | totalinvocations |
| Conversion Definition ID | AI system | conversationdefinitionid |
[ ]

{#salesforce__table_b42_xps_m3c}