--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Terminology # Document Intelligence terminology {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Before getting started with Document Intelligence (DocIntel), it's important to understand some key concepts used in the application. Importante: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Dq_6c8JJ_cu9yJcvDkosRA "Use ServiceNow Now Assist in Document Intelligence to analyze and extract information from unstructured documents with generative AI.With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows."). ## Updated terminology {#docintel-terminology__section_qq4_v11_vwb} As of Document Intelligence v2.3, DocIntel features include updated terminology. {#docintel-terminology__table_exc_2b1_vwb__entry__2} | New term | Old term | |-|-| | Document task | Task, extraction task | | Field | Key, attribute | | Field group | Key group | | Field value | Extracted value | | Integration | Integration setup | | Recommendation | Candidate, suggestion | | Fully automated | Straight through processing | | Use case | Task definition | [Tabela 1. Terminology updates] {#docintel-terminology__table_exc_2b1_vwb} **Conceitos relacionados** * [Confidence scores](https://servicenow-prod.fluidtopics.net/4QN8McQ~PKPXIl4FN_OJkA "A confidence score is a measurement (percentage) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.") * [Data normalization](https://servicenow-prod.fluidtopics.net/4~v_g_D83~pUF8UUzZThsQ "Certain types of data extracted from documents are converted into a standard format so that they appear the same across all fields.") * [Languages supported by Document Intelligence](https://servicenow-prod.fluidtopics.net/DWTGaWkKCboZDdxQ1otywQ "The Document Intelligence application provides support for documents in different languages.") **Referência relacionada** * [Components installed with Document Intelligence](https://servicenow-prod.fluidtopics.net/V9ud7WDH3NYyFksheGF3oQ "Several types of components are installed with activation of the Document Intelligence plugin, including tables and user roles.") * [Data extraction modes](https://servicenow-prod.fluidtopics.net/Kt~TVYl3hvUOdIpfbloE~Q "Extraction modes determine how the data is extracted in the document task and how the task is processed. The mode changes the behavior of the fields in the Document Intelligence workspace.") * [Document field statuses](https://servicenow-prod.fluidtopics.net/f1vvHYmXyVW5Hg19pfl80Q "The following is a list of the statuses for fields in DocIntel document tasks. These statuses apply to fields for both document classification and data extraction.") * [Document Intelligence forms](https://servicenow-prod.fluidtopics.net/NFdtn1vfjzf1DlU1dhwuEw "Use forms to view and update Document Intelligence information.") * [Document Intelligence properties](https://servicenow-prod.fluidtopics.net/Tg68QnW7tFsnwG5GDqIoyw "Document Intelligence (DocIntel) system properties control the behavior of the Document Intelligence application.") * [Document Intelligence roles](https://servicenow-prod.fluidtopics.net/ywX2OvvBDrg8MYIqRIRLDw#document-intelligence-user-roles "Document Intelligence is installed with these roles.") * [Document task statuses](https://servicenow-prod.fluidtopics.net/jH9enIDmjTXJKwDCDQEsVQ "The following is a list of the statuses for DocIntel document tasks. These statuses apply to tasks for both document classification and data extraction.") * [Domain separation and Document Intelligence](https://servicenow-prod.fluidtopics.net/WlMJoBjXPdldFqT~8qZWwQ "This domain separation overview relates to Document Intelligence. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.") * [Limitations in Document Intelligence](https://servicenow-prod.fluidtopics.net/XVe~U7f1S1Cy8L2WrFgC~w "There are several important limitations to be aware of when you’re using Document Intelligence. There are also some limitations with Now Assist in Document Intelligence that differ from the limitations in Document Intelligence.") ## classification {#ariaid-title2} In Document Intelligence, the process of categorizing documents and document pages based on their type. ## confidence score {#ariaid-title3} A numerical value assigned to a recommendation by Document Intelligence indicating its certainty about the extracted information. The higher the score, the more reliable the recommendation. ## document class {#ariaid-title4} A field used to apply a category or label to a document and to pages within a document in Document Intelligence. For example, for an identity document use case, the classes might be passport, driver's license, birth certificate, and the like. ## document task {#ariaid-title5} A document processing activity in Document Intelligence. It includes the information that you want to extract from the document or documents. ## extraction {#ariaid-title6} In Document Intelligence, the process of identifying relevant information in a document and using it as a basis for the AI to recommend a field value. ## field {#ariaid-title7} A single piece of information to extract from a document in Document Intelligence. For example, the date on a document. Fields are sometimes called keys or attributes. ## field group {#ariaid-title8} A group of fields that belong together in Document Intelligence. Field groups are used to extract information from lists and tables. For example, a group named "item" contains description, quantity, and unit price fields from a purchase order. ## field value {#ariaid-title9} The final output of the Document Intelligence application. The output contains the values for the specified fields that were extracted for a given document task. ## recommendation {#ariaid-title10} A bit of text found on a document. The recommendation includes details about its location in the document, such as the page of a document and the specific location on that page. The recommendations that the AI provides are sorted based on how likely the AI believes a given recommendation to be the correct value for the current field. ## unstructured document {#ariaid-title11} A document that mainly contains free-form textual information and does not conform to a specific format or structure. ## use case {#ariaid-title12} A use case is a set of configurations used to define the structure of a type of document that you want to process. It's made up of the use case record and its related fields, field groups, integrations, flows, and all the related machine learning (ML) models. The use case also includes the mode for how the extraction should occur.