--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # DocIntel limitations # Limitations in Document Intelligence {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura There are several important limitations to be aware of when you're using Document Intelligence. There are also some limitations with Now Assist in Document Intelligence that differ from the limitations in Document Intelligence. Importante: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/Dq_6c8JJ_cu9yJcvDkosRA "Use ServiceNow Now Assist in Document Intelligence to analyze and extract information from unstructured documents with generative AI.With ServiceNow Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows."). For a list of the important limitations in Now Assist in Document Intelligence that differ from the limitations in Document Intelligence, see [Limitations in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/uUkJVZc4~1VKUZqBlftq6Q "There are several important limitations to be aware of when you’re using Now Assist in Document Intelligence."). The following table is a list of the important limitations in Document Intelligence.{#hard-limits-in-doc-intel__table_rfk_lpm_htb__entry__2} | Limit | Description | |-|-| | File formats | The supported file formats are JPEG, PNG, and PDF. | | File size limits | The file size limit is 10 MB. | | Page count limit per document task | Document Intelligence supports a 10-page count limit for JPEG and PNG. For PDFs, the page count limit is 25. | | Supported languages | For information on supported languages, see [Languages supported by Document Intelligence](https://servicenow-prod.fluidtopics.net/DWTGaWkKCboZDdxQ1otywQ "The Document Intelligence application provides support for documents in different languages."). | | Document rotation | Document Intelligence supports rotating in 90-degree increments. | | Text alignment | The text must be aligned horizontally within the document. | | Minimum character size | The minimum character size is 15 pixels. | | Character type | Document Intelligence supports only printed character types in a document. | | Character set | Document Intelligence detects the following characters: * a-z, A-Z, 0--9 * á à â ä ã å ß ç é è ê ë î ï í ñ ó ò ô ö õ ú ù ü û œ * Á À Â Ä Ã Å ẞ Ç É È Ê Ë Î Ï Í Ñ Ó Ò Ô Ö Õ Ú Ù Ü Û Œ * , : ; . ' \\ " ! ? ¿ ¡ + - \* ( ) \[ \] } { \& % @ # / \| \~ \^ \< \> \` ± = _ $ £ ¢ € {#hard-limits-in-doc-intel__ul_lls_l14_htb} | | Sync/async operations | Async | | Maximum number of document tasks processed per instance per day | The maximum number of document tasks processed per instance per day is 2000. | | Maximum number of fields per use case | The maximum number of fields per document extraction use case is 50. The maximum number of fields (categories) per document classification use case is 30. | [Tabela 1. Limits in Document Intelligence] {#hard-limits-in-doc-intel__table_rfk_lpm_htb} ## Now Assist in Document Intelligence limits {#hard-limits-in-doc-intel__section_hj4_fkl_ddc} The following table is a list of the important limitations in Now Assist in Document Intelligence that differ from the limitations in Document Intelligence.{#hard-limits-in-doc-intel__table_k33_mkl_ddc__entry__2} | Limit | Description | |-|-| | File formats | For document extraction, the supported file format is PDF. The PDF may include pages that are created from digital or scanned paper documents. For document analysis, the supported file format is docx (Microsoft Word document). | | File size limits | The file size limit is 5 MB. The file size limit is also determined by the com.glide.attachment.max_size system property. For more information, see [Configure attachment system properties](https://www.servicenow.com/docs/access?context=t_DisablingTheDragAndDropFeature&version=australia&pubname=australia-platform-administration&ft:locale=en-US). | | Page count limit per document task | The page count limit is 15 pages per file. | [Tabela 2. Limits in Now Assist in Document Intelligence] {#hard-limits-in-doc-intel__table_k33_mkl_ddc} **Conceitos relacionados** * [Confidence scores](https://servicenow-prod.fluidtopics.net/4QN8McQ~PKPXIl4FN_OJkA "A confidence score is a measurement (percentage) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.") * [Data normalization](https://servicenow-prod.fluidtopics.net/4~v_g_D83~pUF8UUzZThsQ "Certain types of data extracted from documents are converted into a standard format so that they appear the same across all fields.") * [Document Intelligence terminology](https://servicenow-prod.fluidtopics.net/F8ie_1c1wdwpYQ2N2d69_w#docintel-terminology "Before getting started with Document Intelligence (DocIntel), it's important to understand some key concepts used in the application.") * [Languages supported by Document Intelligence](https://servicenow-prod.fluidtopics.net/DWTGaWkKCboZDdxQ1otywQ "The Document Intelligence application provides support for documents in different languages.") **Referência relacionada** * [Components installed with Document Intelligence](https://servicenow-prod.fluidtopics.net/V9ud7WDH3NYyFksheGF3oQ "Several types of components are installed with activation of the Document Intelligence plugin, including tables and user roles.") * [Data extraction modes](https://servicenow-prod.fluidtopics.net/Kt~TVYl3hvUOdIpfbloE~Q "Extraction modes determine how the data is extracted in the document task and how the task is processed. The mode changes the behavior of the fields in the Document Intelligence workspace.") * [Document field statuses](https://servicenow-prod.fluidtopics.net/f1vvHYmXyVW5Hg19pfl80Q "The following is a list of the statuses for fields in DocIntel document tasks. These statuses apply to fields for both document classification and data extraction.") * [Document Intelligence forms](https://servicenow-prod.fluidtopics.net/NFdtn1vfjzf1DlU1dhwuEw "Use forms to view and update Document Intelligence information.") * [Document Intelligence properties](https://servicenow-prod.fluidtopics.net/Tg68QnW7tFsnwG5GDqIoyw "Document Intelligence (DocIntel) system properties control the behavior of the Document Intelligence application.") * [Document Intelligence roles](https://servicenow-prod.fluidtopics.net/ywX2OvvBDrg8MYIqRIRLDw#document-intelligence-user-roles "Document Intelligence is installed with these roles.") * [Document task statuses](https://servicenow-prod.fluidtopics.net/jH9enIDmjTXJKwDCDQEsVQ "The following is a list of the statuses for DocIntel document tasks. These statuses apply to tasks for both document classification and data extraction.") * [Domain separation and Document Intelligence](https://servicenow-prod.fluidtopics.net/WlMJoBjXPdldFqT~8qZWwQ "This domain separation overview relates to Document Intelligence. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.")