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sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

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---

# LLMs

# Large language models used by Now Assist in Document Intelligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Now Assist in Document Intelligence uses large language models (LLMs) to perform generative AI and agentic AI capabilities.
You can select the LLM when creating a use case. The LLM can also be selected for the AI agent to use when processing documents and images.

Multimodal LLMs can support image mode, as they are capable of processing multiple types of inputs like text, sound, images, and more, to generate a text response. Processing may take longer for image inputs.  
Nota:  
The document and visual insights AI agent only uses multimodal LLMs. The text-only Now LLM Service is not a supported model for the AI agent.

The following table lists the available LLMs for Now Assist in Document Intelligence.  
{#llms-now-assist-document-intelligence__table_fq5_fhj_lgc__entry__2}

| LLM | Highlights |
|-|-|
| Now Assist default | Use the LLM selected as the default for all Now Assist skills. For more information, see [Manage large language models](https://servicenow-prod.fluidtopics.net/34fZhQbZkWRHVcn4i1bUlQ "Access and select the LLM (large language model) provider used for various Now Assist skills. The selection impacts all the skills within the capability."). |
| Now LLM Service - Large | Text-only model used for AI-driven solutions to support natural language understanding, automation, and decision support. |
| Now LLM Service - Small | Text-only model used for enterprise AI applications by enhancing text-based automation and content generation within ServiceNow workflows. |
| Google Cloud - Gemini Large | Multimodal model with advanced reasoning and problem-solving capabilities. |
| Google Cloud - Gemini Small | Multimodal model with strong performance in summarization, rewriting, and content transformation. |
| Azure OpenAI - GPT Large | Multimodal model with a strong performance on tasks involving analysis, summarization, and multi-step problem solving. |
| Azure OpenAI - GPT Small | Multimodal model that is lightweight, high-efficiency, and effective for routine workflows with summarization, paraphrasing, and Q\&A. |
| Amazon Bedrock - Claude Large | Multimodal model with strong context management for long documents and dialogs. |
| Amazon Bedrock - Claude Small | Multimodal model with lower latency and higher efficiency for real-time applications. |
[Tabela 1. LLM options for Now Assist in Document Intelligence]

{#llms-now-assist-document-intelligence__table_fq5_fhj_lgc}

For more information, see [Large language models on the ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/kjktxxN~1oYt42Y3QoFg1g "ServiceNow AI Platform utilises large language models (LLM) for generative AI and agentic AI functionality. You can choose the ServiceNow LLM or supported third-party models. LLMs bring about the Generative AI application capabilities by understanding and generating human language, and processing vast amount of data.").
**Referência relacionada**   

* [Components installed with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/1rAWGJHAxfb3g2QSLcFwLQ "Components are installed with the activation of Now Assist in Document Intelligence.")
* [Data extraction modes in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/3rFR6IQYwdHQtSoFHAOvUA "The extraction mode determines how Now Assist in Document Intelligence processes a document task. Extraction modes only apply to use cases for the document extraction skill.")
* [Document and visual insights AI agent](https://servicenow-prod.fluidtopics.net/wumiw0tY0w~MfSE6UcrCLg "The document and visual insights AI agent gathers context from user input and document or image attachments, generates the requested information based on the image content, and provides the information along with any relevant task details.")
* [Field types in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/KlYC7Ll2KO8zSrAObIExkQ "The field type specifies the information that is retrieved from a document with Now Assist in Document Intelligence.")
* [Now Assist in Document Intelligence forms](https://servicenow-prod.fluidtopics.net/sw0HX42OQ9KBS_gnQoGvtg "Use forms to view and update Now Assist in Document Intelligence information.")
* [Limitations in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/uUkJVZc4~1VKUZqBlftq6Q "There are several important limitations to be aware of when you’re using Now Assist in Document Intelligence.")
* [Languages supported by Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/l8Wb0o8DwcvaDoTqPPisYQ "Now Assist in Document Intelligence supports text in multiple languages.")