Enable a generative AI capability in Virtual Agent Designer

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add generative AI functionality to Virtual Agent topics to generate text, summarize information, analyze user sentiment, and interact with large language models (LLMs).

    Antes de Iniciar

    You must be on Vancouver patch 2 or a later release.

    Role required: admin

    Procedimento

    1. Go to the OneExtend Builder Configs table by entering sys_one_extend_builder_config.list in the navigation filter.
    2. Open the Virtual Agent Designer record.
    3. In the OneExtend Builder Capabilities related list, select New.
    4. On the form, fill in the fields.
      Tabela 1. OneExtend Builder Capability form
      Field Description
      Capability Capability that is available in the Virtual Agent Designer with your preferred provider. You must have at least one provider for the capabilities, but you don't need to use the same provider for all the capabilities.
      Execution Mode Mode that determines when a capability is executed in relation to other processes. For Virtual Agent Designer, select Async. The Sync and Fire and Forget options aren’t supported.
      Figura 1. Generic Prompt builder definition form
      Form completed with generic prompt as the definition and async as the execution mode
    5. Select Submit.
    6. Repeat steps 3 through 5 for each capability that you want to enable.

    Resultado

    Generative AI capabilities are available for Virtual Agent Designer.

    O que Fazer Depois

    Create topics and topic blocks and enhance your Virtual Agent with generative AI capabilities.

    You can also access the Workflow Studio actions directly with the Action topic block in Virtual Agent Designer.