---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configuring NLQ

# Configuring NLQ {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enhance your users' query experience by supplementing NLQ with words and terms used in your environment. Review your users' actual requests in the NLQ logs to find possible synonyms and shortcuts to add.

Natural Language Query functionality is included in the base system. Admins can optionally expand NLQ's range of understanding by adding terms that commonly occur in users' requests. Review the following topics to learn more.

For information about system properties related to NLQ, see [Natural Language Query References](https://servicenow-prod.fluidtopics.net/z7W7j9wl1HScyILad80G8g "The following components are installed with Natural Language Query.").
* **[Create an NLQ synonym](https://servicenow-prod.fluidtopics.net/CBvHahSEw_OIFYP86iyDzw)**   
  Add synonyms to improve the ability of NLQ to recognize the various ways your users request data. With synonyms, you can map commonly used words or terms to table columns.
* **[Create an NLQ shortcut](https://servicenow-prod.fluidtopics.net/kZfpTKUKWZAOudMwOJFZrg)**   
  Create a semantic shortcut to help improve the ability of NLQ to recognize the various ways your users request data. Semantic shortcuts operate similarly to NLQ synonyms by mapping common words to columns, but for a selected table when certain conditions are met.
* **[View NLQ logs](https://servicenow-prod.fluidtopics.net/dMAUuvsa~WThEYCpxm2SCA)**   
  Review NLQ logs to see how the system has handled your users' plain-language requests. Use log records from attempted requests to expand NLQ synonyms or shortcuts.
* **[View NLQ Table Guesser logs](https://servicenow-prod.fluidtopics.net/opNkMMTi0uQuLlal8m7LJw)**   
  Use the Table Guesser logs to review the CMDB tables that were picked by NLQ in response to plain-language queries.