Configure ServiceNow AI Lens

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.

    Antes de Iniciar

    To get started with ServiceNow AI Lens, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Yokohama Patch 6+ or Zurich Patch 1+.
    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    ServiceNow AI Lens isn’t a standalone application that you can install directly. To enable ServiceNow AI Lens on your instance, you must install other Now Assist applications, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    • Review the ServiceNow AI Lens application listing in ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Refer to the Now Assist Overview to see the prebuilt skills that exist and are currently available for purchase in ServiceNow Now Assist packages and to review the number of assists consumed.
    • Perform these steps in your ServiceNow instance.

    By enabling the ServiceNow AI Lens application (sn_ai_lens), you can view the ServiceNow AI Lens and download modules in your ServiceNow instance.

    The following items are installed with ServiceNow AI Lens:
    • Roles
    • Tables

    For more information, see Components installed with ServiceNow AI Lens.

    Procedimento

    1. Navigate to All > System Definition > Plugins.
    2. In the search field, under the heading Search your licensed applications and plugins, enter the name of the Now Assist application that you want to install.
      For example, you can enter Now Assist for IT Service Management (ITSM).
    3. Press Enter.
      The Now Assist application listing appears.
    4. Select the Now Assist application card.
    5. Select Install.

    Resultado

    The ServiceNow AI Lens and ServiceNow AI Lens Core applications are installed.

    O que Fazer Depois

    Turn on the ServiceNow AI Lens skill to extract, comprehend, and synthesize visual data to optimize your workflows. For more information, see Activate the ServiceNow AI Lens skill.