---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Generative AI logs table

# Generative AI logs table {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Generative AI Logs \[sys_generative_ai_log\] table contains all execution logs for web search and can be used for debugging.
To view the Generative AI logs table, admins can search for <kbd class="ph userinput">sys_generative_ai_log.list</kbd> in the navigation filter. The following table describes some of the default columns that appear.
{#generative-ai-logs-table__table_rnz_jb2_yfc__entry__2}

| Field | Description |
|-|-|
| Conversation | Direct reference to the conversational record in the Conversations \[sys_cs_conversation\] table. |
| Definition | OneExtend capability definition. |
| Time Taken | Length of time taken to complete the OneExtend capability definition call. Time is recorded in milliseconds. |
| Metadata document | The record from the table that the LLM call was made for. The related table is listed in the Metadata table column. |
| Prompt | Inputs that are sent to the LLM AI provider. |
| Response | Outputs that are received from the LLM AI provider. Outputs can be direct (original) outputs or processed outputs. |
| Error | Description of an error. |
| Error Code | Error code number. |
[ ]

{#generative-ai-logs-table__table_rnz_jb2_yfc}

The following table includes common issues that the Generative AI Logs table may help you find solutions for.
{#generative-ai-logs-table__table_rzh_y22_yfc__entry__3}

| Issue | Possible cause | Suggested solution |
|-|-|-|
| Provider not supported error appears in the Error column. | Using an AI provider that doesn't support web search, such as Azure. | Switch the web search AI provider to Gemini either via [Edit model providers](https://servicenow-prod.fluidtopics.net/BhYkMk~lRUu9SK67ZS9nzQ "Edit the model provider at skill, skill group or at the instance level from the list of supported third party model providers, including the default Now LLM Service.") or [Configure AI search answers capability for web search](https://servicenow-prod.fluidtopics.net/wWgQiyJkU6xO88BgKrfw0w "AI web search is a OneExtend capability that enables end users to perform web searches and receive AI-powered answers. The capability supports multiple AI providers and integrates with virtual assistants and workflows."). |
| Empty or null response appears in the Error column. | Missing or invalid API key. | Verify that the API keys are correct. For more information on how to add API keys, see [Configure AI search answers capability for web search](https://servicenow-prod.fluidtopics.net/wWgQiyJkU6xO88BgKrfw0w "AI web search is a OneExtend capability that enables end users to perform web searches and receive AI-powered answers. The capability supports multiple AI providers and integrates with virtual assistants and workflows."). |
| Timeout error appears in the Error column. | Using a complex query or experiencing a slow response. | Encourage end users to simplify the query. |
| Incorrect answers appear in the Response column. | Limiting query or contextual information was provided. | Encourage end users to provide more context or refine the query. |
[ ]

{#generative-ai-logs-table__table_rzh_y22_yfc}