---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Cases

# Cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can view all the assigned and unassigned AI cases in a list view in the AI Control Tower.

## Cases list view {#cases__section_zxz_jvq_dfc}

You can view all the cases in a list view. You can perform actions such as search, filter, refresh, and personalize list features on the list view.

Select any case from the list, select Edit-More Actions to assign the case to yourself, or Delete or Export the selected case. You can also select
New to create a new AI case.

The following image displays all the AI cases in a list view.
Figura 1. Cases

For information about creating AI cases from the AI cases tab in the AI Control Tower workspace, see [Create an AI case in the AI Control Tower](https://servicenow-prod.fluidtopics.net/3WJRoOYYM6LSlBBrA8EBGA "Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.")