---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Set a provider for a generative AI capability

# Set a provider for a generative AI capability {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Determine which AI provider to use for each of the generative AI capabilities of Generative AI Controller.

## Antes de Iniciar

Configure your credentials for your preferred provider. See [Configuring API credentials for generative AI capabilities](https://servicenow-prod.fluidtopics.net/jI2tP_ay_RkikIzMjXOPxA "Configure the credentials and connections for your preferred generative AI service provider to integrate third-party generative AI on the ServiceNow AI Platform.") for more details.

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Generative AI Controller comes with four capabilities by default. You can only configure a provider for the capabilities listed in the table in step 2. If you have installed other Now Assist applications, you may see other capabilities on the OneExtend Capability table. Those other capabilities use the Now LLM Service as their provider and can't be reconfigured.

## Procedimento

1. In the navigation filter, search for the OneExtend Capability table by entering <kbd class="ph userinput">sys_one_extend_capability.list</kbd>.
2. Open the record for the capability that you would like to configure, such as Sentiment Analysis.  
   {#configure-a-provider-for-a-generative-ai-capability__entry__2}

   | Capability | Definition |
   |-|-|
   | Generate Content | Generate texts about a given topic with Workflow Studio and Virtual Agent Designer. |
   | Generic Prompt | Create your own use case and prompt. |
   | Sentiment Analysis | Analyze user sentiment with Workflow Studio and Virtual Agent Designer. |
   | Summarize | Create summaries of topics with Workflow Studio and Virtual Agent Designer. |
   [Tabela 1. Generative AI Controller capabilities]

3. In the OneExtend Definition Configs related list, set Default to <kbd class="ph userinput">true</kbd> for your preferred capability provider.  
   Nota:  
   By default, you can choose only one provider for a capability. For example, if Default is <kbd class="ph userinput">true</kbd> for Sentiment (OpenAI Completion), you must set Default to <kbd class="ph userinput">false</kbd> before changing Default to <kbd class="ph userinput">true</kbd> for Sentiment (Azure OpenAI).
   {#configure-a-provider-for-a-generative-ai-capability__entry__12}

   | Capability Definition | Model |
   |-|-|
   | * OpenAI Completion * Azure OpenAI Completion | GPT-3 |
   | * OpenAI Chat Completion * Azure OpenAI Chat Completion | GPT-3.5 |
   | * GPT4 (OpenAI Chat Compl) * GPT4 (Azure OpenAI Chat Compl) | GPT-4 |
   | * AI Studio (Google Cloud Completion) * AI Studio (Google Cloud Chat Completion) * Vertex AI (Google Cloud Completion) * Vertex AI (Google Cloud Chat Completion) | Google Gemini |
   | Aleph Alpha Completion | Luminous |
   | IBM watsonx | Granite |
   [Tabela 2. Model OptionsYou have the option to choose between several different models for each capability.]

## Resultado

Flows, topics, and scripts that use the generative AI capability use the provider you've specified.

## O que Fazer Depois

[Create flows](https://servicenow-prod.fluidtopics.net/nz1sDQWhyC0IXNPFFyaLng "Summarize the information automatically and add it to a form with the Generative AI Controller Summarize action in Workflow Studio. You can build a flow to summarize any field."),
build [Virtual Agent topics](https://servicenow-prod.fluidtopics.net/t~cEDuMJC3PjVU8ZFQ8uNw "Use Generative AI Controller capabilities inside Virtual Agent topics to draft knowledge articles."),
and [write scripts](https://servicenow-prod.fluidtopics.net/0j9RHInY1Bp0nTjxjsEgMA "Use background scripts and Generative AI Controller Generic Prompt to interact directly with the generative AI model API.") with generative AI
to improve efficiency when creating content for agents and users.