---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# NLU Workbench roles

# NLU Workbench roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

NLU Workbench is installed with these roles.
To learn more about managing per-user subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and contact your account representative.

## NLU user \[nlu_user\] {#ariaid-title2}

Users who have read access to models in NLU Workbench.

### Contains Roles {#nlu-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#nlu-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#nlu-roles-1__section-feature-role-considerations}

Importante:  
Avoid granting an admin role when more specialized roles are available.

This role is installed with NLU Workbench - Core. This role does not have access to NLU Model Performance.

## NLU editor \[nlu_editor\] {#ariaid-title3}

Users who can edit NLU models assigned to them in NLU Workbench.

### Contains Roles {#nlu-roles-2__section-feature-role-contains-roles}

List of roles contained within the role.  
* import_admin
* sn_ace.ace_user
* nlu_user
{#nlu-roles-2__ul_ldt_2gm_5yb}

### Groups {#nlu-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#nlu-roles-2__section-feature-role-considerations}

Importante:  
Avoid granting an admin role when more specialized roles are available.

This role is installed with NLU Workbench - Core.

## NLU administrator \[nlu_admin\] {#ariaid-title4}

Users who can use NLU Workbench to manage NLU models.

### Contains Roles {#nlu-roles-3__section-feature-role-contains-roles}

List of roles contained within the role.  
* sn_ace.ace_user
* sn_nlu_workbench.nlu_feedback_admin
* nlu_editor
* nlu_user
{#nlu-roles-3__ul_dwf_2tm_5yb}

### Groups {#nlu-roles-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#nlu-roles-3__section-feature-role-considerations}

Importante:  
Avoid granting an admin role when more specialized roles are available.

This role is installed with NLU Workbench - Core.

## NLU feedback admin \[sn_nlu_workbench.nlu_feedback_admin\] {#ariaid-title5}

Data labelling (NLU feedback) Admin role - to manage data labelling across models also ability to optimize models.

### Contains Roles {#nlu-roles-4__section-feature-role-contains-roles}

List of roles contained within the role.  
* sn_ace.ace_user
* platform_ml_write
* platform_ml_create
* ml_labeler
{#nlu-roles-4__ul_y3k_1xm_5yb}

### Groups {#nlu-roles-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#nlu-roles-4__section-feature-role-considerations}

Importante:  
Avoid granting an admin role when more specialized roles are available.

This role is installed with NLU Workbench - Advanced Features. For more information, see [NLU Workbench - Advanced Features](https://servicenow-prod.fluidtopics.net/7XUiAK_KVQb21NZhhyOZQw "NLU Workbench - Advanced Features expands the functionality of NLU Workbench to help you manage and improve your models.").

This role is used in Expert Feedback Loop modules. For more information, see [NLU Expert Feedback Loop](https://servicenow-prod.fluidtopics.net/bluSID3mLqsddg8wN1MfBw "Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.") or [Issue Auto Resolution Tuning in NLU](https://servicenow-prod.fluidtopics.net/jlnXfiF5S9v8Z~IrBF1udg "Use the NLU Workbench homepage to support Issue Auto Resolution (IAR) tuning in NLU.").